Vysiion: Network Engineer Job at Exponential-e – in Farnborough
Hours: 24/7 shift pattern, 4 days on (7am – 7pm), 4 days off, 4 nights on (7pm – 7am), 4 days off
Location: Ark Data Centres, Cody Park, Ively Road, Farnborough, GU14 OLH
Holidays: 25 days per annum inclusive of bank holidays
Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing customer support to our client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift.
Ensure all ongoing issues are to be documented for shift handover.
Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
Provide support through assigned work from the Service Desk team and customer(s).
Write and implement Change requests as required, following good practice and company processes.
Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions.
Take ownership of problems and incidents, driving to resolution and providing feedback on improvements to procedures, process and documentation as required.
Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
Knowledge and experience required:
CompTIA Network+ or Cisco CCNA/CCNP/CyberOps certification
Excellent verbal and written communication skills with a professional phone manner
Desirable knowledge and experience:
Network troubleshooting skills – Cisco routing and switching and firewalls
Experience in troubleshooting and maintaining Firewalls
Experience working in a Service Desk/NOC/IT Support environment
Experience with network monitoring tools
Understanding of incident, problem and change management
Company: Exponential-e –
Company Location: Farnborough