Training & Development Manager Jobs in Rudheath at Residential Management Group Ltd
Company Name: Residential Management Group Ltd
Job Type: Permanent, full-time
Salary: £25,000 – £30,000 per annum
Job Category: Human Resources
Training & Development Manager
Full Time – Permanent
Salary: £25,000 – £30,000
An exciting opportunity has arisen within RMG for an experienced Training Manager to deliver induction training to new starters joining the business. The training will be delivered to Customer Service Advisors, Back Office and Property managers.
The role will be to enhance and develop the current training programme, having a proactive approach to continuously improve the operation. This role will include building the strategy for the business, bringing in new technology and methods to ensure all new starters are being given the best on boarding experience.
Main Responsibilities of the Training and Development Manager:
Build and develop training programme for new starters.
Build and develop progression paths and programs for existing employees.
Deliver Induction training to all new starters joining the business
Support Team Leaders to develop their people skills enhancing their ability to coach and develop their teams
Proactively develop training materials alongside continuously evaluating the current training schemes
Ensure that all learning interventions are current and relevant and delivered in a blended approach to consider different learning styles
Support all company initiatives and provide the additional training where required to ensure all employees can operate efficiently
Ensuring consistency and quality across the business
Develop relationships with the senior management team.
Analysing and evaluating training surveys to improve training material and methods
Required Skills and Experience of the Training and Development Manager:
Extensive knowledge and experience of building a training strategy
Proven experience of delivering training in a contact centre environment
Ability to analyse operations and identify areas for improvement
Excellent accuracy and attention to detail
Excellent communication skills
Strong IT skills to include the PowerPoint, Excel, Word, Microsoft Office
Benefits of the Training and Development Manager:
Excellent starting salary
Annual salary reviews
25 days holiday + Bank holidays + Birthday
Company funded qualifications
Life Assurance + Pension
To apply for the Training and Development Manager role please click APPLY below.
We look forward to speaking with you