Technical Support Team Lead Job at Sartorius Corporation in Portsmouth
We have a great development opportunity for an experienced technical support engineer or team leader to join our growing company. Our business in Portsmouth is an engineering | manufacturing facility for chromatography skids and columns. You will be managing a team of engineers that is supporting our customers and you will be working closely with production engineers, supply chain and other internal departments.
We are currently based in Portsmouth and we are moving to Havant later this year.
What you will accomplish together with us:
Managing effectively a Technical Support Team and ensuring that service levels are met for customer needs
Liaising with customers on larger technical issues
Establishing priorities in customer responses
Ensuring all information relevant to the technical support operation is complete and documented
Ensuring product technical documentation is updated
Liaising with R&D, engineering, supply chain and other internal departments
Ensuring that all work is carried out in accordance with internal processes and regulations
What will convince us:
A degree in engineering | bioprocessing would be advantageous
Strong experience in providing technical support to customers in engineering settings
Experience in managing or organising a team
High level of customer orientation
Excellent communication skills
Capable of analysing issues and providing solutions
Organised with attention to details
In order to commence working with us, the successful candidate will need the right to work in the UK.
What we offer
Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development: a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Strong values: sustainability, openness, enjoyment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
We look forward to receiving your application.
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found here.
November 09, 2020
South East England
Company: Sartorius Corporation
Company Location: Portsmouth