Specialist Case-manager Job at UK Government – Parole Board in London

Job Description

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Please note that this role requires the candidate to be DV cleared.

About the Parole Board:
The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community. It does that with great care and public safety is our number one priority. All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions that Members make are popular, but they make these decisions fairly and objectively.

The Parole Board is made up of approximately 120 secretariat staff based in our London Head Office. There are approximately 250 Members who attend hearings across England and Wales.

The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants, not Civil Servants.

About the role:
An exciting opportunity has arisen in the Operations team to manage cases that are considered to have a terrorist element to them or are high profile. The review of these cases is carried out like any other, but the case-manager will keep the team leader informed of any significant developments, and the final decisions. The post holder will assist with improving the processes to maintain the efficiency and effectiveness of the Parole Board’s handling of noteworthy cases, making sure these are managed in line with protocols. They will be responsible for the day-today management of cases ensuring that directions are complied with in a timely manner to prevent hearings being adjourned or deferred.

Person specification:
The post-holder will need to be very organised and motivated and be able to work under pressure. They will apply judgement and discretion as appropriate and will keep the team leader and senior manager briefed ahead of time to avoid unnecessary litigation or media attention. They will be able to manage a high caseload ensuring that all deadlines are met and will deal with sensitive material in line with laid-down guidance. The post-holder will have good communication skills and will build and maintain good relationships with stakeholders.

Main Duties:

  • To directly manage all parole cases for prisoners who have been involved with terrorism-related activity or flagged as ‘high profile’ and ensure that timely reviews are carried out.
  • To ensure that all directed material is provided on time.
  • To review information provided by the Secretary of State and third parties to ensure that sensitive and prohibited material is handled and escalated as appropriate.
  • To assist with appointing panels for hearings in accordance with guidelines ensuring that members appointed hold the appropriate credentials and training.
  • To ensure that all victim statements are included in the dossier, where it is appropriate to include them.
  • To keep the team leader and senior manager abreast of significant developments.
  • To ensure that timetables for hearings are sent out on time.
  • To ensure that decisions are returned on time, so the comms plans are delivered in accordance with agreed dates.
  • To develop and maintain relationships with internal and external stakeholders.
  • Ad hoc duties as directed by the team leader, where necessary.

Experience required for the post:

  • Ability in, and experience of, managing a high caseload and ensuring that deadlines are met.
  • Experience in communicating with internal and external stakeholders.
  • Ability to work well across several different teams and build supportive relationships.
  • Ability to work under pressure.
  • Ability to tackle problems, offer solutions both solely and working with others.
  • Ability to think ahead to anticipate and identify any risks or potential issues before they occur.
  • Experience in using IT systems to record information.
  • Experience of handling sensitive information would be an advantage but is not essential.


Please refer to Job Description


We’ll assess you against these behaviours during the selection process:

Managing a Quality Service

Delivering at Pace

Working Together


  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A civil service pension
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

About Company

Company: UK Government – Parole Board

Company Location:  London

Job Category: Engineering Jobs, Mechnical Jobs, Electrical Jobs

About UK Government - Parole Board