Service Desk Analyst (HOMEBASED) Job at Servelec – in Yorkshire and Humberside
Becoming a Service Desk Analyst with Servelec
Due to our growth plans, we are seeking Service Desk Analysts with quality Customer Service and/or Administrative experience to join our newly created Service Desk team!
As Service Desk Analyst you will act as the first point of contact for Servelec customers that contact our IT Service Management System (Sunrise) to report issues and faults relating to their service.
This is a fantastic opportunity for someone looking for their first role in IT, that offers great career progression and the opportunity to learn new skills and bespoke applications!
What you will do:
The primary objective of the role is to provide first time resolution, this will be achieved by troubleshooting, diagnosing, and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.
Take calls from customers and raise IT tickets where applicable.
Basic administration of our IT system, keeping records up to date.
Maintain customer contact, company, and contract records.
Secret Server Administration
Perform password resets.
Maintaining communication with our customers on all calls in service on a status of pending hitting 2 weeks of non-response
Skills and experience required:
Superb written and verbal communication and influencing skills.
Quality Customer Service and Administrative experience
Great attention to detail and data entry
IT Literate and familiar with Microsoft products such as Outlook and Word
Natural aptitude for trouble shooting and problem solving.
Innovative thinker who is positive, proactive, and readily embraces change.
We are Servelec, and we believe in using technology to deliver better care.
We provide software across health, social care, education and youth services that makes a positive difference to thousands of lives every day.
We help medical practitioners care for patients by creating technology that saves time, reduces paperwork and minimises risks. Our education solutions help local authorities; schools and other providers support families more effectively. We help social workers by giving them access to all their case management information in one simple online portal. And we create systems that help Youth Services teams improve the way they support vulnerable young people.
Our products help care providers free up time and money so they can concentrate on what they do best: providing better care and delivering better outcomes.We call this Digital Care. Find out more at www.servelec.co.uk .
What will you get in return?
Our benefits include a competitive salary, some flexibility to fit working hours around your lifestyle with our flexible working hours and ability to work remotely, 25 days holiday increasing to 28 (after 5 years’ service) + bank holidays, ability to buy extra holiday up to 40 days holiday or sell down to 20 days holiday! Company pension, 4x life insurance and a health cash plan which offers cash contributions towards some medical costs such as eye care or dental treatment and a range of options to support wellbeing.
At Servelec, we do not just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.
Servelec is proud to be an equal opportunity employer regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.
What we hope you will do next:
Help us find out more about you by completing our short application process – click apply now.
|Together for Digital Care|
Job Type: Full-time
Salary: £17,375.00 per year
Work Location: Multiple Locations
Company: Servelec –
Company Location: Yorkshire and Humberside