Overview

Service Delivery Project Manager Job at Advantio – in Remote

Job Description

Advantio is a leading Cyber Security and Managed Security Services (MSS) provider that helps businesses fight Cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of Cyber Security Advisory & Testing Services, Managed Security Services, Technology Solutions and Cyber Security Education, Advantio is the security partner of choice for many large corporate enterprises globally covering a wide range of industries including but not limited to banking, insurance, gambling, travel, retail, telco, oil & gas and public sector bodies. Advantio primarily serves the Payment Card Industry and when it comes to payment transactions, has been recognised by VISA as one of Europe’s top Qualified Security Assessor (QSA) providers.

For more information about Advantio, visit https://www.advantio.com

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Due to our continued expansion we now have an immediate opening for a Service Delivery Project Manager in the UK and Ireland. At Advantio, the Service Delivery Manager will be responsible for the high standard of delivery our clients have come to expect by applying best practices and being the central point of contact for internal and external communication.

The successful candidate will have the ability to build solid relationships with customers, understand their goals and deliver high levels of customer satisfaction, increasing their cyber security maturity on-time and on budget.

Responsibilities and Accountabilities

  • Responsible for Customer Journey and Customer Experience (A-Z lifecycle management)
  • Assist with resource and cost estimations and coordinate planning of resource requirements and allocations in collaboration with relevant stakeholders (Managing Consultants, QSAs, etc.)
  • Ensure workload of the resources are distributed fairly and utilization rates are kept high (by reducing overloading, leaving no-one idle, etc.)
  • Generate and maintain schedules, plans or timelines from kick-off till the project closure
  • Establish a communication flow to update project stakeholders with the progress of the activities.
  • Review quality of the work completed by project team on a regular basis to ensure that it meets (and ideally exceeds) project standards
  • Facilitate kick-off meetings, regular catch-up calls and lessons-learned with project stakeholders
  • Help raising awareness and managing operational risks (by identifying potential problems, delays, etc. in advance, coordinating mitigations, etc.)

Customer Advocacy

  • Align customers’ and organization’s (Advantio’s) goals for mutually beneficial outcomes by setting and managing proper expectations
  • Bring customers’ voice into relevant departments in terms of requirements, suggestions/ideas and feedback (positive and negative)
  • Gather and distribute feedback, improve upon the areas of dissatisfaction, delay and/or low-quality; better serving clients with tailored products/services
  • Participate in product design/service descriptions to reflect customers’ voice

Prospects Management

  • Introduction, welcome and warm-up of the prospects (in collaboration with Sales Team, line managers, Managing Consultants, etc.)
  • Help design a well-thought onboarding framework for fast and high-quality engagement
  • Contribute to increased acquisition rates (turning prospects into customers and expanding client-base/portfolio growth rate)

Reporting and Data Generation

  • Regular status and executive reports outlining key metrics, milestones, progress, change requests and improvement areas for various audience (operational teams, technical teams, C-Level managers, etc.)
  • Capacity Planning (including current utilization rates and forecasting of upcoming months)
  • Meeting agendas, presentations and minutes
  • Frequent (i.e., monthly, quarterly) delivery/activity reports (including delivered and invoiced activities, remaining activities and unused human-days, etc.)

Knowledge and Skills Required

  • Project Management and/or delivery coordination experience (1-3 years)
  • Social/interpersonal skills with good business acumen
  • Degree and/or any other training experience in Project Management as nice to have (e.g., PMP/Prince2 certifications)
  • Enterprise Resource Planning and scheduling platforms (e.g., SAP, Gantt Chart, JIRA, Asana)
  • Excellent written and spoken linguistic skills: Spanish and English Fluency
  • Microsoft Office (e.g., Word, Excel, Powerpoint, etc.)

Values and Competencies

  • Results orientated (solutions delivery, self-motivation and work under pressure)
  • Planning and organization capabilities (time management, resource and schedule management, ability to have a helicopter view)
  • Excellent C#communication (clear, listening and persuasion; both written and verbal)
  • Problem solving (analysis and decision making)
  • Team-working (collaboration and empathy)
  • Strong passion for continuous learning (remain current on Payment Card Industry news and technological developments, Project Management techniques, etc.)
  • Displays strong relationship building, collaboration and influencing skills
  • Displays high personal integrity
  • Displays flexibility in approach to work and able to perform under pressure
  • Able to dynamically respond to both strategic and tactical operational requirements
  • Able to deal with internal and external customers, including management
  • Strong critical thinking and data manipulation skills

Advantio Core Values

  • Harmony, always strive to create harmony
  • Openness, always be open
  • Social responsibility, be socially responsible
  • Timeless, whatever you build make it timeless
  • Accommodating, make our customers feel at Home
  • Learning, be a learn it all
  • Deliver, results

Job Type: Full-time

About Company

Company: Advantio –

Company Location:  Remote

About Advantio -