Service Administrator

Customer Service Representative

West Dublin €28K

Service Administrator

Celtic Careers has partnered with a successful and growing technical services and solutions company currently hiring an experienced Service Administrator.

The customer Service Administrator role is full time, and the successful candidate will be based with our client in Dublin 22 (due to location transport will be required).

To be successful in this role, you will have strong Administration and Customer Service skills.

Your key role will be to increase customer satisfaction, loyalty, and retention. You, the team, and your department manager working with many stakeholders will meet clients’ expectations providing top quality customer service.

We are looking for an experienced customer Service Administrator who is a self-starter with the drive and motivation to succeed.

Are you willing to go the ‘extra mile’ to service and support your clients?

Have you worked in a similar environment for at least 1 year and have excellent keyboard skills and systems experience?

If you are, please read on.

Day to day your responsibilities will include…

Managing a large volume of inbound and outbound calls, and sending and responding to emails with knowledge and efficiency

Identifying and addressing customer needs with a goal of complete satisfaction

Providing expert answers to questions about products, pricing, and availability, while presenting the value of the portfolio of products to customers

Following company communications guidelines and procedures under minimal supervision

Being responsible for the smooth running of a Service Desk, logging approximately 300-400 calls per week, via telephone and email.

Being part of a team of three service administrators, with responsibility for your own group of engineers.

Logging calls and allocating tasks to relevant local engineers nationwide; good geographical knowledge is required

Updating online portal with service call information.

This role is suited to a team player, with great communication skills as you will be working closely with other service administrators, engineers, clients, and internal departments.

Skills & abilities required

At least 12 months experience in a busy customer focused role.

Strong communication skills, including active listening and clear articulation

Strong MS Office experience.

Ability to solve problems and alleviate conflicts or escalate when necessary

Ability to multitask, manage time, and prioritize

Able to work individually and as a team

Salary: €28K

In office (no hybrid or WFH option)

Should you have the experience required as well as the desire for a career in a successful and growing organisation please call the number above to discuss the vacancy in confidence.

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