Senior Workforce Analyst Job at UnitedHealth Group – in Letterkenny, County Donegal

Job Description

Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

About the role

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life’s best work. ℠

The Senior Workforce Analyst will be part of a team responsible for delivering services that enable our health plan clients to close clinical quality gaps and capture timely and complete clinical documentation. This is accomplished through coordinated analytics, provider engagement, clinical abstraction, chart coding and incentive management.

The successful candidate will be responsible for supporting and/or developing and maintaining reports supporting the oversight and operational monitoring of our workforce and provider engagement teams, as a supporting element of OFC products. This role is critical to deliver workforce management functionality in support of the management of internal business functions. You will be responsible for designing/developing, programming, maintaining, and publishing operational analysis utilized for decision making. You will make recommendations based on the analysis and provide explanations for reporting results as needed. You will be accountable for delivering sustainable, financially sound solutions that solve a specific problem to enable successful external and internal business function performance while driving adoption with internal business clients and define future capability direction that supports business strategy and new opportunities.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny or Dublin office and telecommuting from a home-based office.

Primary Responsibilities:
Monitor performance against client criteria to a deliver program goals by:

Review performance against goals for both employees and providers.

Support staff modeling and capacity planning and forecasting

Monitor results of employee skill-based assessments

Collaborate with internal partners to ensure assessments contain current requirements and are conducted regularly

Monitor provider and employee data to identify operational risks to capacity demands

Notify manager of any aberrancies or issues identified in data

Support the development of scorecards, reports and/or dashboards required to conduct workforce management

Support reporting to OFC Command Center Leadership with respect to provider and employee profile results :

Provide visibility to trends in performance over time including control chart assessment to identify norms and outliers in actual performance (regardless of goal) to OFC Command Center Leadership.

Report data concerns to Leadership including missing data or data error concerns pertaining to goals or any component of workforce model.

Maintain and communicate plan for workforce criteria and operational monitoring


Work independently

Provide guidance, assistance, and consultation to others

Interpret policies and processes and apply experience

Wok to resolve complex issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
Bachelor’s degree or equivalent experience required

1 year data analysis or equivalent experience

2 years’ experience of documenting business requirements

Strong interpersonal skills, ability to work and present effectively with all levels of leadership, as well as business partners in other UHG entities

Intermediate verbal, written communication and presentation skills

Experience of planning projects from inception to closure and preparing status updates

Ability to function independently and effectively within teams and in a self-directed environment

Intermediate Level Excel, Access, Word, PowerPoint, Visio

The ability to work a portion of monthly work hours from our Letterkenny or Dublin office is required.

Preferred Qualifications:
Master’s Degree

Advanced Level Excel, Access, Word, PowerPoint, Visio

3 years data analysis or equivalent experience

Risk Adjustment or quality improvement experience

Careers with Optum . Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work. ℠

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the Optum Ireland Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Keywords: #RPO, Reporting, Business Analysis, Management Analysis, Management Reporting, Aha, Tableau, PowerBI, Visualisation, Excel, Data Analysis, Data

About Company

Company: UnitedHealth Group –

Company Location:  Letterkenny, County Donegal

About UnitedHealth Group -