Overview

Senior Support Engineer Job at Quest Software – in Cork, County Cork

Job Description

Overview:
One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Responsibilities:
Engineers will work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues mainly on a Windows platform is required.

  • Manage Service Requests and any ongoing Escalations
  • Collaborate with the other members of the Global Support Team
  • Invest in the Knowledge Centred Methodology (KCS) and contribute to the Support Portal
  • Participate in activities relating to product improvement and demand reduction
  • Provide a high quality service delivery experience to the internal and external stakeholders
  • Provide a high quality service delivery experience to the internal and external stakeholders

As a One Identity Management Support Engineer you will gain exposure to some or all of the following technologies:

  • Operating Systems: Windows Server
  • Databases: Microsoft SQL Server
  • Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
  • Networking: DNS, HTTP, SMTP
  • Web: IIS, ASP.NET, Angular
  • Virtualization: ESX, VMWare Workstation, Docker, Hyper-V
  • Languages: C# .NET , Powershell, VB .NET
  • Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)

#LI-CM1

Qualifications:

  • Prior Technical Support experience in Technical support, Development or System administration and proven track record in system administration
  • 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
  • 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
  • Candidate must have a strong customer orientation, excellent phone etiquette, work ethic and possess excellent interpersonal communications skills including verbal, written and the ability to multitask.
  • Be able to work under pressure with calmness and composure
  • Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.
  • Experience with VB .NET or experience in another object-oriented and event driven programming language and the willingness to learn VB .NET
  • Prior experience of working on Microsoft SQL Server/Scripting
  • Technical writing skills
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
  • Willingness to pick up new knowledge and general concepts of the technology used in and associated with One Identity products
  • Awareness of Change Control Process

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us?

  • Life at One Identity means collaborating with dedicated professionals with a passion for technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his/their potential. We welcome applications from: women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.

Come join us. For more information, visit us on the web at http://www.quest.com/careers.

About Company

Company: Quest Software –

Company Location:  Cork, County Cork

About Quest Software -