Senior Service Desk Analyst Job at Ekco – in Edinburgh

Job Description

About Ekco:
Ekco is a global innovator in cloud solutions. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our customers’ existing technology investments.

In a few words, we take businesses to the cloud and back!

We have over 330 (and counting) colleagues across a number of regional offices in the United Kingdom, Ireland, and the Netherlands. Our team members enjoy collaboration in family-friendly working environments that support personal autonomy, development & goal-centered ambition, and an overall shared commitment to deliver market-leading cloud services.

About the role:
At Ekco our people and culture come first! We have grown at a fast pace over the past year, and due to our continued expansion in 2021, we are now searching for a talented Senior Service Desk Analyst to join our Edinburgh team!

Responsibilities and Duties

Customer Support

Ekco provides managed cloud services, and our ability to provide responsive, agile, and above-all intelligent support is why our customers choose us above larger, slower-moving competitors. As a Senior Service Desk Analyst (2nd / 3rd Line) one of your primary responsibilities is to respond to customer support inquiries, tickets, and change requests. With large scope for accelerated growth, this is the perfect opportunity for a motivated individual looking to proactively progress their career!

About you:
The ideal candidate will be truly passionate about IT and have at least 2-4 years of experience in an IT technical role (ideally remote hosted desktop support).

You will be happy liaising with customers, mainly on the phone as most of our support and consultancy is provided remotely.

You should be able to explain technical issues in easily understood terms.

You will need to be able to work in a team and meet SLAs.

You should have the ability to work under tight deadlines and be able to prioritise under pressure as you will be working on multiple projects at the same time.

You will be able to troubleshoot complex technical issues.

You will be responsible for managing your own time.

You will be expected to learn quickly and work with a variety of new and different technologies.

You will be expected to join the on-call, out-of-hours rota, and work outside of standard M-F office hours on occasion for planned maintenance activities.

Essential Skills / Experience:

SCCM (Microsoft System Center Configuration Manager)

Microsoft Windows Server 2012-2019

Microsoft Desktop OS Windows 7, 8, 10

Microsoft Active Directory / Hybrid AD / Group Policy / In Tune / Teams

Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services

Microsoft Office Problem solving

Bonus points if you have experience with:
Service Now


Microsoft SharePoint

Microsoft SQL Server

Networking & Firewalls

PowerShell Experience

Microsoft Azure exposure and console admin

Why Ekco?

We are one of the fastest-growing cloud solution providers in Europe

Our company culture is exceptional and comes from a shared vision of delivering marketing leading cloud services in an unbeatable work environment

Flexible working with a family-friendly focus are at the core of our company values

We have beautiful office locations across the UK, Benelux, and Ireland, with highly talented and supportive colleagues

VMware & Veeam top partner status

Feel like having some zen time? You’ll love our company subscription to Headspace

Ekco is an equal opportunities employer. For information on our Recruitment Privacy Policy, please refer to this link: https://www.ek.co/sites/default/files/content-files/Recrutiment-Privacy-Notice_0.pdf

About Company

Company: Ekco –

Company Location:  Edinburgh

About Ekco -