Senior Project Manager, Professional Services Job at Zscaler – in London
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Responsible for the overall success of all new customer deployments as a single point of contact during the deployment service period.
Build and maintain well-established relationships with key customer stakeholders.
Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time.
Manage Customers to ensure all teams are aligned and deliverables are met.
Work escalated accounts, and resolve with all required Zscaler resources.
Maintain project tracking and customer issue documentation within appropriate systems and databases.
Effectively communicate services, tools, and processes related to onboarding and post-sales support engagement.
Perform welcome calls with customers, describing the service, tools, and process.
Provide regular deployment status and progress updates to Customers streamlining message to fit different customer base/audiences.
Build Great Teams by investing in the development of others
Demonstrate Ownership by being accountable for failure and learning from it
Drive for Results by driving your team to deliver high quality products, simplifying the complex and prioritizing – know when to say “No”
Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways.
Strong verbal and written communication skills.
Strong project management and organizational skills.
Ability to work on multiple projects simultaneously.
Ability to present to a large audience and facilitate calls of that size.
Education and Experience:
Bachelor’s degree in Engineering or Business
Project Management (PMP) certification
Multiple years project management experience
Ability and willingness to work in shifts and US timezones
All your information will be kept confidential according to EEO guidelines.
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company: Zscaler –
Company Location: London