Overview

Senior Pre-Sales Engineer Job at Arkphire – in Dublin, County Dublin

Job Description

Snr Pre-Sales & Service Development Engineer

About Arkphire:
Arkphire provide solutions across every aspect of IT to help your business perform better. We bring integrated solutions that span from desktops, collaboration, networking, security, managed services and data centre for faster digital transformation. We help our customers to transform their business in an increasingly connected world. We are the trusted IT partner to some of world’s leading companies with offices in Dublin and London. In fact, 6 out of the 10 leading multinationals in Europe, have chosen Arkphire as their preferred IT solution supplier.

We bring integrated solutions that span from desktops, collaboration, networking, security, managed services and data centre for faster digital transformation.

The Role:
The Pre-Sales Specialist (PSS) supports sales productivity and deal flow by securing the “technical close” in complex solutions. The PSS collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.

The PSS is responsible for achieving a profit and productivity quota made up of the combined expectations of the sales resources.

Reporting to the Pre-Sales Lead for Cyber Security, the PSS reports on a dotted line to

the sales manager or business line manager responsible for the sales team supported.

The Senior Security Service Development Specialist role is a senior technical role requiring candidates with experience in Service Development efforts in Cyber Security. Reporting to the Cyber Pre-sales Team Lead, you will be responsible for curating research ideas, managing the delivery of these ideas, and assisting that the team delivers on its mission to field innovative solutions To achieve this, the ideal candidate will serve as a senior engineer capable of conducting design reviews.

Responsibilities:
PSS

Works deals assigned to the sales team supported, prioritising effort based on maximizing total impact on team productivity and profit, or as directed by the manager.

Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimise value for both the customer and the firm.

Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.

Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.

Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”

Meets assigned targets for profitable sales growth in assigned product lines or teams supported.

Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.

Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced.

Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.

SSD

Participate in technical discussions to transform ideas into agreed-upon solution designs

Prioritise development efforts, estimate work efforts, and manage project timelines

Participate in design, implementation, and review of solutions as necessary

Collaborate with Cyber Security SMEs across Arkphire

Demonstrate accountability for meeting milestones and ensure quality engineering deliverables

Present complex ideas to audiences of all skill levels and backgrounds

Work with Security Operations to integrate solutions into the Service Delivery model.

Accountabilities and Performance Measures:
Achieves assigned productivity and profitability quotas.

Maintains deal through-put in early deal-sales process steps.

Achieves product growth targets for the assigned geography, channel, sales team, or account base.

Maintains high customer satisfaction ratings that meet company standards.

Completes required training and development objectives within the assigned time frame.

Meets agreed quality and delivery dated for Service Development projects

Organisational Alignment

Reports to the Team Lead for Cybers Security.

Works closely with Operations for Service Development Activity and alignment with Security Operations.

Works closely and collaboratively with the sales and account teams supported.

Time Allocation

It is anticipated that the role will be split as follows from a time investment perspective:

Service Development Role – 40%

Pre-Sales Role – 40%

Charged-out customer consultancy – 20%

About Company

Company: Arkphire –

Company Location:  Dublin, County Dublin

About Arkphire -