Security Officer – Hilton Birmingham Metropole Job at Hilton Hotels & Resorts – in Birmingham

Job Description

Job Description

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A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

Monitor and control staff entrances

Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately

Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained

Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies

Responsible for checking goods received out of hours

Maintain system that records the issue and receipt of departmental keys

Operate, check and monitor the CCTV system

Patrol the hotel on a regular basis ensuring fire walks take place and are recorded

Ensure safe passage of cash transfers within the hotel

Support evacuation of the hotel during fire alarm situations

Monitor suspicious packages and be aware of bomb and terror threat procedures

Provide secure storage for guest oversized items

Ensure hotel facilities and function rooms remain secure and locked when not in use

Maintain the Security Log Book and Incident Reports

Investigate and report all allegations of theft, criminal damage and other incidents

Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations

Liaise with Police in the absence of Security Team Leader

Report any maintenance or hazard issues to the supervisor on duty

Adhere to all Health and Safety Regulations

What are we looking for?

A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

High school graduate or above

Good physical condition

At least two (2) years of law enforcement experience either on a Security Bureau or military training

Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures

Should be well versed in local law/government regulation

Absolute discretion and confidentiality regarding sensitive information

SIA trained and licensed

Positive attitude

Good communication skills

Good grooming standards

Ability to work under pressure, keeping calm in emergency situations

Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in customer service environment

First Aid

Knowledge of P.A.C.E.

IT proficiency


Travel and food discounts: 30 hotel nights from £35 per night plus 50% off Food & Beverage (subject to individual outlets)

Free meals on duty

Holiday: 28 days including bank holidays (increasing yearly)

Pension scheme

Discounted dental and health cover

High street discounts: with Perks at Work

Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)

Personal Development: programmes designed to support your career

24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub

Discounted LivingWell membership

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About Company

Company: Hilton Hotels & Resorts –

Company Location:  Birmingham

About Hilton Hotels & Resorts -