Sales Support Executive Job at Kepak – in Blanchardstown, County Dublin

Job Description

Role Purpose: To maintain and improve current customer service levels by providing excellent sales co-ordination and sales administration.

Reports to: Sales Manager

Key Responsibilities:
All aspects of sales administration – order processing, maintenance and administration of price files, promotion calendars, management and recording of claims etc.

Stock management and forecasting: Review of forecasted demand plan and stock availability to maintain service level

Debtor management: following up on all customer claims and ensuring timely payment of all invoices and issuing of credit notes

Monitor and co-ordinate customer satisfaction and complaints

Prepare monthly/weekly reports for the sales team ensuring the accuracy of data in conjunction with BI manager

Prepare presentations and collect market data including both desk and field market research

Proactively assist with NPD processes (New line forms, pricing set up, code management)

Proactively contribute to the sales/order closing process with existing accounts

Build positive relationship with all accounts and contribute to good account management by driving solution of day to day customer issues.

Project work: Coordination and management of continuous improvement projects

Flexibility in carrying out other tasks and responsibilities which may arise in order to achieve the overall purpose and success of the sales team

Key Skills & Competencies for Role:
Excellent organisational skills, attention to detail and time management capability.

Full fluency in English language both written and spoken

Excellent administration skills: Full competency required in all MS office applications: MS

Excel (intermediate/advanced), Powerpoint (intermediate/advanced) Word, MS Teams

Ability to work on own initiative to find solutions to day to day issues that arise as part of the sales/order process

Ability to review and analyse data and prepare reports

Excellent customer relationship skills

Self-motivated with a strong work ethic

Good team player

2-3 years’ experience in a similar role demonstrating above capabilities

Knowledge of Foodservice sales and supply chain and customer service environment an advantage

Experience in supply chain management an advantage

Knowledge of reporting tools and data management applications an advantage

About Company

Company: Kepak –

Company Location:  Blanchardstown, County Dublin

About Kepak -