Sales Executive Job at Business Stream – in Edinburgh
Start date: ASAP
Salary (range): Up to £20000 per annum
This role offers a competitive salary and rewards package including up to 20% annual bonus, pension plan, employee discounts and flexible benefits; plus 31 days annual leave.
Hours – 37 hours per week, Monday to Friday. (Full time)
About the role
Within the Sales and Marketing team in Business Stream we are expanding our sales team. This team will deal with customer retention through proactive “save” campaigns and new business acquisition activities focused on our SME Customer base. Customer service is a key component of this role as we ensure that our customers are benefitting from the full range of service benefits our propositions have to offer.
Key responsibilities include:
Proactive outbound calling to customers that have requested to leave Business Stream with the aim of retaining them
Proactive outbound calling to current Business Stream Customers to upsell additional services/sites
Providing excellent customer service by giving the customer accurate and consistent information while resolving any outstanding service issues for the customer
Meeting Data Protection requirements by achieving specified quality levels on every call with demonstrable consistency
Working with colleagues to achieve team, department and corporate KPI’s
Supporting colleagues with contract administration to ensure seamless conversion of contracts
Continuously developing own skills and customer service approach to deliver improved operational and customer excellence
Managing customer expectations proactively and reducing customer effort while increasing resolution rates
Supporting colleagues with up skilling, knowledge sharing and coaching support to share expertise
Working Internal contract referrals based on our target segmentation and GP values to ensure smooth and timely conversion
What we are looking for?
A motivated team player with a strong understanding and experience of outbound calling in a B2B environment, ideally mass market in utilities or similar
A target focused individual with experience of operating in a fast-paced sales team
You should be able to demonstrate that you have the ability to build positive relationships with customers, colleagues and other stakeholders
You should be computer literate with a basic ability in Microsoft Word and Excel
Excellent communication and relationship building skills are essential
You should be a passionate customer advocate who strives to deliver resolution and consistently excellent customer experience
You should be self-reliant and able to priorities and manage your work load based on agreed deliverables
Think water’s boring? Think again. Life at Business Stream is fast paced, we are operating in a highly competitive new market, where no two days are the same. We are one of the leading providers of water retail services to businesses across the UK. It’s been an exciting few years for us, we acquired the non-household customer base of Southern Water in April 2017, and in January this year we announced the acquisition of Yorkshire Water’s non-household customer base. We’ve also secured over £250 million of new business and firmly positioned Business Stream as one of the top three water retailers in the UK.
We’re passionate about our people and our customers and we want to make a positive difference to the environment and the communities we live and work in. And that’s why we launched our water efficiency pledge last year, committing to help our customers reduce the amount of water they use by 20%.
How do I apply?
Please submit a covering letter and CV. Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:
Why you are interested in applying for the role;
Why you think you’d be a strong match for the role
Please also include current salary details and notice period with your application.
Applications should be received no later than 5pm on Wednesday 4th August.
Desired skills:Contact information:
Contact name: Gillian Brown
Email: [email protected]
Company: Business Stream –
Company Location: Edinburgh