Overview

Sales and Customer Support Agent Job at PrePayPower in Dublin

Job Description

Sales & customer support agent will provide superb experience to customers on their interaction with PrepayPower, both onboarding new customers joining our company, but also by providing support to existing customers, through inbound & outbound calls, in a warm yet proficient and compliant manner. The sale & operations team is responsible for the back-end office of the sales department, change of tenancy, as well as other ad-hoc customer support tasks.

Your Objectives

Offer superb customer experience to customers.

Warmly on-board new customers joining PrePayPower.

Working along with other departments to ensure the smooth operations of the sales campaigns, aiming towards team sales completion targets.

Ensure processes compliance of signups within sales and customer support.

Carrying out daily admin tasks related to sales and customer onboarding.

Reach required service levels and call quality on inbound and outbound calls.

Your New Key Role Responsibilities

Onboard new joining customers, through inbound and outbound calling, completing terms and conditions of sign up and ensuring customers’ expectations are set and met.

Collaborate with different departments to maximize sales completions.

Supporting sales and customer experience with operational tasks.

Ensure compliant selling by our field sales team and follow up of any customer queries.

Manage incoming and outgoing calls and blended communications from customers

Build good relationships and trust with sales team to maximize efficiencies and volumes in customer acquisition.

Meet personal and team service level targets and call handling quotas.

Handle and follow up customer queries, providing prompt solutions.

Follow communication procedures, guidelines and policies to ensure compliant yet warm welcoming customer experience.

This role will require working Shifts, 9am to 9pm, Monday to Friday.

Essential Skills and Experience

Proven Sales and/or Customer Service experience in a Call Centre environment desirable.

Experience of energy sector an advantage.

Strong Microsoft Office Skills required.

Proactive attitude and attention to small detail are essential.

Goal oriented with ability to work in a self-directed and organised manner

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of situations

Excellent communication and presentation skills

Ability to multi-task, prioritise, self-organize and manage time effectively

Career Incentive & Benefits

Competitive salary & bonus structure

Great career progression opportunities in a rapidly expanding company with strong market growth.

Continual training and development

21 days annual leave, increasing with service

PrepayPower Staff Tariff

Annual Leave Increases with continuous service.

Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees

Easily accessible South Dublin location – close to the Luas, M50 and major Dublin Bus routes.

Friday breakfast, large selection available

Monthly beer and pizza on the first Friday of each Month

Regular Fruit drops, twice a week

Refer a Friend Scheme

Employee Assistance Programme – a confidential 24/7 support for employees provided by the VHI

Tax Saver Travel Tickets

Bike to Work Scheme

Modern offices with excellent facilities

Pension Contribution Scheme after twelve months of service.

PrepayPower is the market leader for Pay As You Go for electricity, gas and broadband in Ireland. We disrupted the energy market in 2011 with one purpose in mind: To give people total control and complete transparency over their electricity costs.

Over 155,000 customers have already switched to PrepayPower. In a market dominated by semi-states and subsidiaries to large energy multinationals, we are proud to be Irish owned, independent while working in an inclusive and diverse workplace! Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service.

PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respect.

About Company

Company: PrePayPower

Company Location:  Dublin

About PrePayPower