Overview

Reservations Agent Job at Muckross Park Hotel & Spa – in Killarney, County Kerry

Job Description

The award winning 5-star Muckross Park Hotel & Spa in the stunning National Park is now recruiting for a Reservations Agent with passion and dedication who will assist our reservations team in maintaining our high standard of service and excellence.

The main duties of the role include:
Being naturally friendly with a willingness to help exceed guests’ expectations

Having excellent administration and organisational skills

Having a professional telephone manner

Having good computer knowledge. Previous experience working with Hotsoft is essential.

Carrying out receptionist duties on occasion – Welcoming guests to the property, Providing effective check-in and check-out and operating the switch board when required.

Managing telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

Production of quotations and confirmation to all clients

Requirements

Previous experience in a similar role is essential

Previous experience with HOTSOFT is essential

Fluency in English

Excellent communication skills

Ability in multitasking and time-management

Aptitude in resolving issues with a customer-focused orientation

Why apply?

We provide an excellent working environment for our colleagues

Work benefits include a focus on employee well-being. There is an Employee Assistance Programme available to all staff

Healthy menu options when at work as meals are provided at no cost

Free parking

Discounts in the hotel on all services and products as well as discounted rates in the iNua Collection Hotels and learning and development opportunities for you

You will receive a very competitive rate of pay

The Hotel offers an excellent team incentives and employee recognition awards. Employee of the month, iNua group Social media Competitions, ”Thank you Thursday!”

Uniforms are provided

About Company

Company: Muckross Park Hotel & Spa –

Company Location:  Killarney, County Kerry

About Muckross Park Hotel & Spa -