Research and Evaluation Business Support Officer

Please refer to the job specification for further information.

Responsibilities

The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties commensurate with the B3 grade as required.

> Undertake a range of business support activities across Research and Evaluation including, but not limited to, supporting with the administration of meetings for the senior management team, organising interviews and assessment days, supporting with induction materials and meetings, coordinating award nominations, and support organising whole-team days and events.

> Develop and maintain effective workflow management and monitoring of administrative systems, such as team calendars and team mailboxes. Ensure adequate support for invoice requests, documentation of staff recruitment, learning and development arrangements, and data retention by ensuring processes, procedures, logs and databases, which support effective provision of management information, are maintained.

> Provide support to the programme managers, ensuring programme management records are accurately maintained and available for timely management reporting on, including but not limited to, inspector resourcing, project costings, external contracts and project lessons learned. Support with internal dissemination, including maintenance of the team intranet page and SharePoint sites.

> Assist with resolving queries from a wide range of circumstances, promptly and appropriately, liaising with other teams across Ofsted and the wider civil service as necessary, or escalating as required to resolve issues and queries.

> Provide adhoc PA support for the senior management team, ensuring tasks are delivered to agreed timescales and standards. This includes some diary support during peak times and absence such as the consolidation of papers for meeting packs, meeting organisation and minute-taking.

Behaviours

We’ll assess you against these behaviours during the selection process:

Changing and Improving

Making Effective Decisions

Working Together

Delivering at Pace

Managing a Quality Service

Technical skills

We’ll assess you against these technical skills during the selection process:

Experience of using organisational, administrative and planning skills, to deliver a high quality and efficient service which takes account of customer needs and requirements. (Essential)

Understanding and successful application of IT skills such as Microsoft Word, Microsoft Excel, Office365 and SharePoint. (Essential)

Experience of meeting operational targets and objectives. (Essential)

Experience of communicating effectively with a wide range of users. (Essential)

Experience of using sound judgement and problem solving skills to arrive at accurate, professional decisions in a proactive manner. (Essential)

Benefits

Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and counselling and advisory services for you and your family.

Any move to Ofsted from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.