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Renewals Manager (Customer Success) Job at Scurri Web Services Ltd – in Wexford, County Wexford

Job Description

Scurri optimises the ordering, shipping and delivery process for a growing list of online retailers and distribution companies. We make it easier for well known brands to ship goods to their customers.
An unprecedented demand for online shopping means that we have an exceptional opportunity for Renewals Manager to join our rapidly scaling business.
This is a full time role with that will report directly to our Head of Operations as part of our Customer Success Team based out of Wexford Town, Co Wexford.

Owning and executing a portfolio of renewal contracts, the successful candidate will be responsible for minimising financial attrition, locking in the most favourable terms, identifying growth opportunities and providing insights to the business that improve future outcomes.

As such, our Renewals Manager will:

  • Own, drive, and lead the renewals process in collaboration with the customer success managers.
  • Develop and execute win/win negotiation strategies for small, medium and large account contract renewals
  • Maximise account growth opportunities and contract value while protecting and enhancing customer trust
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.
  • Provide complete visibility and an accurate rolling 120-day forecast of renewals, communicating any renewal risks appropriately.
  • Collaborate with Scurri’s Product Managers, Customer Success Managers, and Account Executives, to develop comprehensive ‘win’ strategies for renewals
  • Achieve financial and strategic targets for attrition and incremental revenue via up-sells, cross-sells and add-ons

It is anticipated that applicants can demonstrate the following skills, experience and attributes:

  • 3+ years of Sales / Customer Success / Account Management / Renewals experience preferably within an Enterprise SaaS organisation
  • Solid understanding of Enterprise SaaS applications and collaboration technology
  • Consistent track record of achieving personal and team goals
  • History of thriving in a rapidly-changing environment – tech sector experience would be advantageous.
  • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
  • Outstanding communication skills (written and verbal)
  • Bachelor degree in a relevant technical or commercially oriented discipline would be advantageous.
  • Ability and willingness to be based out of our Wexford Town office full-time or a 3:2 hybrid model.
  • Prepared for occasional travel, primarily across Ireland and the UK, however, it may also require European and occasional Worldwide travel.
  • Driving licence.

At Scurri we feel it’s important to hire highly motivated and talented people, make sure they are looked after and give them the tools and the freedom to get things done. We provide an open and positive work environment while ensuring our employees have the work/life balance they need. Work is not only challenging but interesting and rewarding as well. We encourage employees to grow and develop throughout their careers. Additionally, we definitely like to have fun as well. Our main requirement is that you follow our values and focus on the mission. For the third year in a row, we are proud to be recognised as a “Great Place to Work”

  • Company pension – Matched employer contribution
  • Company Health Scheme – VHI from your commencement date
  • 22 rising to 25 days of annual leave
  • 4:30 pm finish on Fridays
  • 2 x paid volunteer days per year
  • Employee Referral Scheme
  • Office Perks
  • Discounted Gym Membership
  • Annual company day, regular all-company socials
  • Social Club – Camping, Kayaking, nights out etc
  • Ongoing Personal and Professional Development

Job Type: Full-time

About Company

Company: Scurri Web Services Ltd –

Company Location:  Wexford, County Wexford

About Scurri Web Services Ltd -