Referral Coordinator Jobs in Doncaster – England at CREATIVE SUPPORT

Title: Referral Coordinator


Location: Doncaster – England

Type: Full Time

Category: Support/Help Desk, Language/Multilingual

We are seeking a Referral Coordinator to be based in our mental health floating support service located in Doncaster.

This is an outcome focused support service receiving a high volume of referrals for service users who will need to be fully involved at every stage in order to meet their outcomes within the timescale available to them. To be successful in this role it is vital to have a valid driving licence and access to a car.

The role will support the manager to provide a highly responsive housing related support service for people with a range of needs including learning disabilities, mental ill health, a history of drug & alcohol misuse, homelessness, people with an offending history, and people in need of budgeting assistance.

The role includes the following responsibilities;

Responding to and prioritising referrals

Triaging referrals

Undertaking a high volume of assessments and ensuring information from 3rd parties is received

Attending allocation meetings and presenting referrals for discussion

Allocating service users to our housing related support workers

Co-producing outcome focused support plans and risk assessments

Ensuring that we meet all targets for outputs, timescales and quality

Establishing a clear throughput for service users in order to meet their outcomes within agreed timescales

Holding a case load as required to minimise waiting lists and provide direct support to service users

Promoting the service to potential referrers and creating positive local networks

To support service users to achieve outcomes across key life areas including:

Independent living skills

Community links and social inclusion

Meaningful occupation and pathways to employment

Social skills and self-management

Quality of life and aspirations

Health and well being

Financial management and economic well being

Keeping safe

To provide person centred, outcome focused practical & emotional support, guidance and sign posting to maximise service users skills and capabilities. To ensure all support is underpinned by the principles of re ablement.

To undertake activities that give services users the best chance of success in line with the requirements of the service:

Pre tenancy support from existing accommodation into the floating support services

Links with social and private landlords

Prompt support at the right level for as long as required, fluctuating as necessary

Access universal services, training, employment and community integration