Referral Coordinator Jobs in Doncaster – England at CREATIVE SUPPORT
Title: Referral Coordinator
Company: CREATIVE SUPPORT
Location: Doncaster – England
Type: Full Time
Category: Support/Help Desk, Language/Multilingual
We are seeking a Referral Coordinator to be based in our mental health floating support service located in Doncaster.
This is an outcome focused support service receiving a high volume of referrals for service users who will need to be fully involved at every stage in order to meet their outcomes within the timescale available to them. To be successful in this role it is vital to have a valid driving licence and access to a car.
The role will support the manager to provide a highly responsive housing related support service for people with a range of needs including learning disabilities, mental ill health, a history of drug & alcohol misuse, homelessness, people with an offending history, and people in need of budgeting assistance.
The role includes the following responsibilities;
Responding to and prioritising referrals
Undertaking a high volume of assessments and ensuring information from 3rd parties is received
Attending allocation meetings and presenting referrals for discussion
Allocating service users to our housing related support workers
Co-producing outcome focused support plans and risk assessments
Ensuring that we meet all targets for outputs, timescales and quality
Establishing a clear throughput for service users in order to meet their outcomes within agreed timescales
Holding a case load as required to minimise waiting lists and provide direct support to service users
Promoting the service to potential referrers and creating positive local networks
To support service users to achieve outcomes across key life areas including:
Independent living skills
Community links and social inclusion
Meaningful occupation and pathways to employment
Social skills and self-management
Quality of life and aspirations
Health and well being
Financial management and economic well being
To provide person centred, outcome focused practical & emotional support, guidance and sign posting to maximise service users skills and capabilities. To ensure all support is underpinned by the principles of re ablement.
To undertake activities that give services users the best chance of success in line with the requirements of the service:
Pre tenancy support from existing accommodation into the floating support services
Links with social and private landlords
Prompt support at the right level for as long as required, fluctuating as necessary
Access universal services, training, employment and community integration