Overview

Receptionist Job at Muckross Park Hotel & Spa – in Killarney, County Kerry

Job Description

We are currently looking for a Receptionist to join our Front Office team. This is an exciting opportunity for someone who has a great passion for working in hospitality and would like to progress in their hospitality career.

Duties include:

  • To arrive for work on time dressed in full clean uniform, well groomed and presenting a professional appearance to our guests.
  • To greet the guests on arrival and at all times in warm, welcoming and friendly manner.
  • To check in/out guests effectively ensuring all details are correct.
  • To carry out tasks effectively using computerised system.
  • To ensure that any additional requirements for guests are offered i.e. dinner reservations, porter etc.
  • To ensure that all charges are posted correctly onto room bills.
  • To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
  • To correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
  • Dealing with any guest requests/queries in a polite and attentative manner and reporting any problems to the Duty Manager.
  • Balancing of telephone, lounge, restaurant, bars and reception cash at end of each shift.
  • The sensible allocation of rooms to customers having viewed all relevant guest requests.
  • Maximising all sales opportunities at the desk.
  • Dealing with foreign exchange for customers.

Required Education, Skills and Qualifications

Excellent Customer Service skills are required

Experience in HOTSOFT is a distinct advantage

Previous experience in a five star hotel is a distinct advantage

Fluent English

Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience

Benefits

We provide an excellent working environment for our colleagues; work benefits include a focus on employee wellbeing, healthy menu options when at work, discounts in the hotel on all services and products as well as discounted rates in the iNua Collection Hotels and learning and development opportunities for you.

About Company

Company: Muckross Park Hotel & Spa –

Company Location:  Killarney, County Kerry

About Muckross Park Hotel & Spa -