Quality Engineer (Complaints Management) Job at Sartorius Corporation in Royston

Job Description

Experienced biotechnology quality professional needed for Complaints Manager position. Based in Royston (near Cambridge).

This is a newly created position within our Quality team at our site in Royston. Here we design, manufacture and distribute bioreactors (ambr range). As part of our quality team, this role will help us deal with any customer complaint issues in a more streamlined and dynamic way. You will come from a similar biotechnology/ engineering background, with a lot of passion for quality and process improvements.

This role is based at our site in Royston.

About the position:
Dealing with any complaints and incidents reported by customers, sales/ applications/ technical teams, quality department or order processing/ customer management department

Logging and processing the issue on the ERP and service systems

Investigating issues in collaboration with engineering, technical support, R&D, production, supply chain and other departments

Producing a comprehensive report and closing the complaint

Working on continuous improvements initiatives

Identifying risks and challenges

Leading projects and interdisciplinary initiatives

About you:
Degree in biotechnology/ engineering or equivalent

Strong experience in working in biotechnology, particularly with consumable products

Understanding of specialist mechatronic equipment

Understanding of quality control and root cause analysis processes

Experience in conducting risk management evaluations and leading Six Sigma projects

Experience in using ERP (ideally SAP)

Strong analytical and problem solving skills

Capable of producing comprehensive technical reports

Capable of working collaboratively with a range of internal and external stakeholders

In order to commence working with us, the successful candidate will need the right to work in the UK.

Why work for us

Opportunities for career development

Excellent working environment

A growing company with strong values: sustainability, openness, enjoyment

About Sartorius:
Sartorius is a leading international partner of biopharmaceutical research and the industry. In fiscal 2019, the company earned sales revenue of some 1.83 billion euros. At the end of 2019, more than 9,000 people were employed at the Group’s approximately 60 manufacturing and sales sites, serving customers around the globe. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise, while thriving in a vibrant and innovative environment.

Interested? Driving our future growth requires talented people. Sartorius is a dynamic organisation suited to people who want to showcase skills, be recognised for expertise and thrive in a vibrant and innovative environment.

To find out more about Sartorius as an employer visit us on Sartorius Careers

Become part of our global team.

Reference Number


Job Begin

October 01, 2020

Employment Mode

Full time



Functional Area





United Kingdom


Cambridge (UK)


United Kingdom


About Company

Company: Sartorius Corporation

Company Location:  Royston

Job Category: Engineering Jobs, Mechnical Jobs, Electrical Jobs

About Sartorius Corporation