Project Manager – Knowledge Centre, Business Process Engineering Job at JPMorgan Chase Bank, N.A. – in Edinburgh
The job holder will perform independent Business Process reviews focusing on process improvements and increased capacity across the Salesforce Knowledge Manager system. The candidate will use appropriate productivity tools and techniques to perform their reviews, as well as playing a key role in the success of the Knowledge Manager Program in Chase UK. The candidate will ensure the high productivity and quality culture agenda within the Operations area.
Main tasks include:
Perform end-to-end reviews, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma)
Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations
Engage senior stakeholders to constantly drive productivity agenda to all teams in Operations; Act as one of the Productivity and Efficiency Champion for the area
Co-ordinate project activities across different middle office, client service and operations groups, technology teams and cross-functional groups such as compliance and legal
Monitor status of all projects of the team, help mitigate all risks, escalate issues when necessary and manage stakeholder expectations
Rollout the recommendations if necessary and ensure risks are mitigated
Create synergies with the other PMO / PD teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs
Design and deliver new products and services in the Knowledge Manager tool
Ownership of the Knowledge Manager content (How to Guides, Knowledge Guides, FAQs, Procedures) with a remit of continuous improvement.
Overall Candidate Profile:
Experience in the following areas: Business process reengineering in the operations space, Project/ Change management or Financial Services Consulting, Knowledge Management
Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
Project/ Change Management experience should involve strategic systems implementation as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.
Consulting experiences could involve end-to-end client engagement involving business analysis/ data gathering across the business, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of Operations in a Financial services industry setting
Independent, driven and creative (well-versed with productivity analysis methods and tools such as Lean and Six Sigma)
Sound understanding of Project management and quality methodologies
Strategic thinker and problem solver; possesses high attention to details
Design UX experience
Ability to analyze inefficiencies in business processes and knows how to map workflows; able to draw on vast/ diverse project experiences and apply to new situations
Excellent time management and planning with the ability to coordinate multiple tasks simultaneously
Flexible, adaptable and be a change agent
Excellent communications skills, written and verbal
Strong influencing skills with all levels of stakeholders
Able to build strong partnership with various teams to help deliver results
Advanced Salesforce, MS Excel, PowerPoint, Jira and Confluence
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Company: JPMorgan Chase Bank, N.A. –
Company Location: Edinburgh