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Product Leader Jobs in Edinburgh – Scotland at TPN ltd

Title: Product Leader

Company: TPN ltd

Location: Edinburgh – Scotland

Type: Full Time

Category: Customer Service/Help Desk

Position:  Product Leader (Permanent)

About the Company

The Card Servicing lab is a flexible and multi skilled team based in Edinburgh city centre. Their purpose is to provide market leading customer experience through the servicing of Debit and Credit cards via multiple channels including digital. They are responsible for servicing over 38 million active debit and credit cards across all of the banks brands and work alongside global industry leaders including Visa and Master

Card. They use data, technology and systems thinking to drive phenomenal outcomes and experiences for their customers.

If you would like to work in and shape a vibrant, agile team making a real difference to customers, this is the place for you!

About The Opportunity

Do you want to drive cultural change at the UK’s largest digital bank?

We’re looking for someone who is a passionate, inspiring and commercially focussed, product leader that can help craft and evolve products and strategy by:

* Creating solutions that have deep customer engagement for complex needs

* Supporting customers with empathy when they need us most

* Increasing efficiency and control in the way we service customers

* Helping build a smarter and more responsive organisation

* Becoming the trailblazer in the bank for agile ways of working

* Could you help us make it possible?

About you

You’ll be skilled in working collaboratively across multiple parts of organisations and comfortable working with high levels of uncertainty

You’ll be comfortable influencing without authority, trusting and empowering the Team with responsibility

You’ll be data driven and bring evidence-based decision-making to explain ‘why’

You’ll be experienced in building products that serve other internal or external businesses as well as end customers

You’re comfortable challenging partners
-saying “No,” but also explaining why in terms they understand

You’ll foster a culture of curiosity and experimentation in which people are comfortable “trying things out” and learning quickly and safely

You’ll inspire colleagues to move from an “organisation of talking” to an “organisation of doing”

You’ll Inspire with energy, passion and service to the team

You’ll influence positively – demonstrating similar values and behaviours to the Group’s and encouraging this in team members

A natural facilitator and decision-maker, you’ll enable collaboration across all teams within the Lab

Above all you’re someone who’s a problem solver, someone who wants to change the face of financial services and ultimately someone that wants to redefine the status quo

What we’re looking for

Experience working with technical and cross-functional teams to deliver change

Proven experience in strategic and large transformations

Advanced business insight

Agile experience

Experience of creating and leading Product Roadmap aligning with both Technical and Business priorities

Consistent record of innovating process improvement initiatives both in product and development space

About TPN ltd