Pension Coordinator Jobs in Belfast – Northern Ireland at VANRATH
Title: Pension Coordinator
Location: Belfast – Northern Ireland
Type: Full Time
Category: Customer Service, Administrative
VANRATH are delighted to be working alongside our client, a leading financial services organisation based in Belfast City Centre to recruit a Pension Coordinator role on a 12 month FTC. Working under the direction/support of the Team Leader you will play a pro-active part in delivering a high standard of service to corporate customers through maximising income and the right outcome to those committed to completing the retirement journey.
Team delivery of operational sales utilisation plan by personally achieving the individual qualitative and quantitative KPIs set
Ensuring all customer Service Level Agreements for pre-application activities are met and customers’ expectations are managed timely and effectively.
Ensuring proposition and product knowledge remains appropriate to ensure the customer maintains a strong level of understanding of our service, its scope and any products that are bought on a non-advised basis or recommended through our advised service.
Ensuring customer scripts are followed even when customers suggest the detail is not required likewise recognising when customers are vulnerable or do not understand detail and therefore require additional explanation or repetition.
Seeking feedback from customers who chose to not complete their journey and ensuring this is documented accurately so that the business may establish continuous improvements.
Ensuring applications received are complete and accurate prior to submission to the chosen provider.
Escalating internally, to the Quality Assurance team, outcomes that ‘do not feel right’.
Taking ownership of specific customer/partner/provider issues or queries to ensure a timely and appropriate resolution.
Creating, recording and updating promptly all customer data ensuring it remains accurate and compliant.
Minimum of 5 GCSEs or equivalent, including English or Maths (grade C or above)
Time management, planning and prioritisation skills to allow for workloads which are subject to constant change
Clear focus on quality, service and results
Demonstrable telephone based sales, customer support and administration experience
Excellent communication skills – with the ability to communicate information across different media (e.g. telephone, letter, e-mail) recognising vulnerability; capable of regularly translating complex information in clear, concise and simple language
Highly customer focused
Your birthday off!
For further information on this vacancy, or any other Business Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Danielle Toman in the strictest confidence on 02890 330 250