Payments Operations Specialist / B2C – FinTech – Lending Job at Tymit in London
A credit card from a tech company, not a Bank. Fintech credit makes up only a tiny fraction of overall credit, but it is multiplying, and Tymit will be at the forefront of the digital disruption in the credit card world.
Based on the UK, Spain, and soon Greece, our talented and growing team is committed to creating a diverse and fun work environment putting the user at the center of every decision we make. At Tymit, we have a mantra; customers are first because that’s what drives us and our growth, and we’ll continue catering to them that way.
We are small, but we think big. Do you want to join us?
We are looking for an enthusiastic and motivated Back Office Operations and Payments Associate to join our growing Operations Team based between London and Madrid.
Your mission will be to carry out daily reconciliations across users’ accounts, delivering the assurance that our client money is safe. You will continuously improve the broader reconciliations framework’s effectiveness and analyze breaks to improve processes and systems used across the wider business continually.
You will play an essential role in taking Tymit to the next level – thus, You should be passionate about fintech, your job, and enjoy a fast-paced international working environment. As we progress, we will be creating a “Flat back-office operation”, and since you are part of the early stage Team, you will have an important role in crafting the culture and core values at Tymit.
During your time at Tymit you will
Monitor and reconcile transactions and payments.
Resolve customer issues by examining customer payment plans and payment history.
Identifying, investigating, and querying discrepancies.
Continuous improvement of the reconciliation processes.
Assistance with daily treasury management.
Define and manage the strategy for each project in terms of the chargebacks management and interlocution of external companies.
Work very closely with the Customer Service team based in London to link all required service activities to operational procedures and effective customer outcomes.
Coordinate closely with the Engineering team to improve and automate processes to keep a reliable and efficient back-office operation.
Coordinate with our strategic partners on which we delegate processing, payments, and other parts of our operation and integrate them into our back-office and our processes.
Understand the importance of dealing with customer data and providing excellent service; you also take very seriously the regulated nature of a financial institution and the awareness required on aspects like Financial Crime.
Support the adoption of new processes and tools, providing constructive feedback and collaborating with Business Operations, Product, and Engineering teams.
What you will bring along
You have previously worked in an operations role within a tech or financial services company, ideally in consumer lending, personal banking, loan servicing, or payments.
You have an understanding of various payment methods, card settlements, refunds, and fees.
You have previously gained knowledge about financial/operational controls and reconciliation, mostly regarding payments, bank accounts, and operating systems that support the company’s operations.
You have experience with chargebacks management and optimal implementation of strategies to manage the area
You have a passion for helping customers improve their financial situation to make on-time payments consistently.
You can rethink the way how things currently work to run a more efficient back-office operation.
You have outstanding communication skills in English.
You bring a strong willingness to learn, innate curiosity, and the ability to think out of the box when directives are unstructured.
You have a strong desire to contribute to the success of Tymit’s growth plans.
You have entrepreneurial DNA with the desire to solve problems while wanting to inspire and share your knowledge and passion for FinTech.
Compensation & Perks
The salary range of this role is £20,000 – 35,000 per annum, depending on experience.
25 days of paid holiday plus bank holidays.
Your birthday off.
You’ll be able to benefit from a work from home policy. Currently, Tymit is working fully remotely, and all employees can remain working from home until at least the end of 2020.
⏰Flexible working hours.
New office located at Paddington Canal.
Additional days to attend conferences and workshops related to Tymit’s industry and sector’s technology and events.
What you can expect from our hiring process
1️⃣– 60 min. video-call with Cynthia, part of Tymit’s People team. Understand your career plan and what motivates you about Tymit.
2️⃣– 60 min. video-call with Rocio, Senior Back Office and Card Operations Specialist. Discussion to understand more about your skills and give you a sneak peek of what it could be working at Tymit.
3️⃣– 60 min. video-call with Max, Live Operations Specialist, and Lisa, Product Operations Manager. Discussion to understand more about your skills and give you a sneak peek of what it could be working at Tymit.
4️⃣– 60 min. video-call with Nico, COO and Co-Founder of Tymit. Understand the business future and help you to envision yourself at Tymit.
Tymit is made up of people from various backgrounds, and you are welcome for who you are, no matter where you come from, what you look like. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. So, bring us your personal experience, your perspectives, and your background.
We do not make hiring or employment decisions based on race, religion, age, national origin, gender, gender identity or expression, sexual orientation, marital status, disability, pregnancy status, or any other difference. If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.
Company Location: London