Operations Analyst Job at Global Shares in Clonakilty, County Cork
Global Shares is a leading provider of public and private global stock plan services. Our employee share ownership plan technology is award-winning, and our range of products and services make equity plan administration simple, secure, and globally compliant.
What we value:
People -We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients’ needs.
Bravery -We dare to do things diﬀerently. We provide best service and technology through innovation, creativity and high performance. We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.
Global -We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team. We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.
Integrity-We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture
Service-We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.
Why we need you:
Being an Operations Analyst is an exciting and challenging role where no two days are the same! You will become an expert in Share Plan Administration, which will open up a world of career opportunities to you. You’ll work with a fantastic team and have the opportunity to engage with people globally on a daily basis. There’s a lot of new terminology to get to grips with, but don’t worry, we’ll provide you with comprehensive training to get you up to speed. If you enjoy working with people, you are articulate, and a great communicator with a head for numbers, this could be the career move you have been looking for.
What you will do:
Managing a portfolio of Companies administering employee share plans within a team framework
Interact with customers/clients on operational transactions related to their share plan program.
Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.
Assist in identifying new system tools and enhancements to existing systems.
Implement projects to enhance business operations.
Act as a point of contact for Client Accounts.
Create and maintain excellent relations with key business partners.
Identify innovative client solutions.
Technical queries on Cap Table Management within the product
Technical queries on Share Plan Management Within the product
General Product Support
Monitor and report on Client Queries and IT technical issues
General Operations SaaS Support
What you have:
Third level qualification
Excellent communication skills
Proven numeric, financial analysis, documentation and procedural skills required
Excellent computer skills including Microsoft Excel and Word
Demonstrate commercial acumen with an ability to be innovative & pro-active
Ability to prioritise and adhere to tight deadlines
What we offer:
Opportunity to be part of something special, Global Shares is growing fast, and we want you to be part of our journey
Employee Assistance Programme
Bike to work scheme
Onsite gym and exercise classes
Active Social Club with events throughout the year
Casual dress code
Fully subsidised CEP exams
Opportunity to travel and work in our global offices if desired
What our Interview Process is like:
Step 1- After you apply, a recruiter may reach out to you for an introductory call
Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people
Step 3- If you continue through the process, you will come onsite 1-2 times to interview
We are committed to an inclusive and diverse Global Shares. Global Shares is an equal opportunity employer.
Want to see more? Have a look at what life is like in Global Shares in our video linked on our career’s page: https://vimeo.com/292637812
Company: Global Shares
Company Location: Clonakilty, County Cork