Operations Analyst Job at Global Shares in Clonakilty, County Cork

Job Description

Who we are:
Global Shares is a leading provider of public and private global stock plan services. Our employee share ownership plan technology is award-winning, and our range of products and services make equity plan administration simple, secure, and globally compliant.

What we value:
People -We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients’ needs.

Bravery -We dare to do things differently. We provide best service and technology through innovation, creativity and high performance. We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.

Global -We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team. We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.

Integrity-We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture

Service-We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.

Why we need you:
Being an Operations Analyst is an exciting and challenging role where no two days are the same! You will become an expert in Share Plan Administration, which will open up a world of career opportunities to you. You’ll work with a fantastic team and have the opportunity to engage with people globally on a daily basis. There’s a lot of new terminology to get to grips with, but don’t worry, we’ll provide you with comprehensive training to get you up to speed. If you enjoy working with people, you are articulate, and a great communicator with a head for numbers, this could be the career move you have been looking for.

What you will do:
Managing a portfolio of Companies administering employee share plans within a team framework

Interact with customers/clients on operational transactions related to their share plan program.

Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.

Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.

Assist in identifying new system tools and enhancements to existing systems.

Implement projects to enhance business operations.

Act as a point of contact for Client Accounts.

Create and maintain excellent relations with key business partners.

Identify innovative client solutions.

Technical queries on Cap Table Management within the product

Technical queries on Share Plan Management Within the product

General Product Support

Monitor and report on Client Queries and IT technical issues

General Operations SaaS Support

What you have:
Third level qualification

Excellent communication skills

Proven numeric, financial analysis, documentation and procedural skills required

Excellent computer skills including Microsoft Excel and Word

Demonstrate commercial acumen with an ability to be innovative & pro-active

Ability to prioritise and adhere to tight deadlines

What we offer:
Opportunity to be part of something special, Global Shares is growing fast, and we want you to be part of our journey

Competitive salary


Employee Assistance Programme

Flexible working

Bike to work scheme

Onsite gym and exercise classes

Active Social Club with events throughout the year

Fresh fruit

Casual dress code

Fully subsidised CEP exams

Opportunity to travel and work in our global offices if desired

What our Interview Process is like:
Step 1- After you apply, a recruiter may reach out to you for an introductory call

Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3- If you continue through the process, you will come onsite 1-2 times to interview

We are committed to an inclusive and diverse Global Shares. Global Shares is an equal opportunity employer.

Want to see more? Have a look at what life is like in Global Shares in our video linked on our career’s page: https://vimeo.com/292637812

About Company

Company: Global Shares

Company Location:  Clonakilty, County Cork

About Global Shares