Online Support Analyst (Inside IR35) Job at Public Sector Resourcing – in Home Based

Job Description

Contract Term: 2 months

Contracting Authority: DfE

Location: remote

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

As Online Service Analyst, you will:
Provide support for DfE staff with their day to day IT issues raised through the Service Desk.

Log calls from users and report data accurately in the ITIL Toolset to provide 1st Line IT support

Deal with incoming calls

Adhere to SLAs and ensure own work is managed and updated accordingly

Follow the Incident management process and ensure all incident tasks are updated within SLA

Ensure Incident tasks are updated every 7 days

Ensure appropriate Stats are used on tasks

You’ll have:
Previous Service Desk experience

Experience supporting and resolving end-user technical issues with Microsoft products.

Basic technical knowledge of hardware, software, networking, telephony and operating system

Customer Service experience

It would be great to also have:
ITIL v3 or v4 foundation or demonstrable understanding of the ITIL methodology

Working Knowledge of Service Now or ITIL toolset

In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

About Company

Company: Public Sector Resourcing –

Company Location:  Home Based

About Public Sector Resourcing -