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Night Support Worker Job at Look Ahead Housing and Care – in Kensington and Chelsea

Job Description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job details

Job reference


Date posted


Application closing date



Kensington and Chelsea


£23,019.36 per annum


25 days Annual Leave pro rata for part time, Pension schemes, staff discounts, healthcare and career progression.

Contractual hours



Full time

Job category/type


Night Support Worker

Job description

Full & Part time Night Support Workers, Look Ahead Support and Housing, Kensington & Chelsea at Heaney Hub Assessment Centre

Job description

Looking for a new role where you can make a difference every day? We’re looking for a kind, compassionate and resilient Night Support Worker to join our Complex needs service in Kensington & Chelsea

£23,019.36 for 40 hours and £17,264.00 for 30 hours, plus 25 days Annual Leave pro rata for part time, Pension schemes, staff discounts, healthcare and career progression.

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.


  • Worked in the sector previously
  • Competent in writing support plans


  • NVQ level 3 Social sector.

Job Overview

As part of a team of support staff at the Complex service, your role will focus on working closely with customers to help them build and gain their independence and meet their goals and aspirations. This involves supporting them with a range of life skills for example helping customers with budgeting, applying for benefits, meal planning or cooking, getting into work or training, or accessing external services such as addiction support. As a Support Worker you can be sure of one thing, no two days are the same!

Key Responsibilities:

  • Building supportive, trusting relationships with customers
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Supporting key customers to set personalised goals in the form of a Support Plan
  • Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
  • Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
  • Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
  • Empowering customers to ensure they receive the service and benefits they are entitled to
  • Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
  • Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
  • Ensuring ongoing assessments and management of risks associated with customers within an attitude of ‘positive risk taking
  • Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager.
  • Be the lead person on a delegated task.
  • Being responsible for the handover of key information between shifts
  • Adhering to all other Look Ahead’s policies and procedures
  • Participate in team meetings once a month /reviews and the general development of the service.
  • Engaging in learning and development activity to increase knowledge and skills
  • Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Exudes a warm friendly presence and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organised
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
  • Ability to cope positively with challenging and diverse behaviour

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2021. We welcome applications from people of all backgrounds.

About Company

Company: Look Ahead Housing and Care –

Company Location:  Kensington and Chelsea

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