Mental Health and Community Health Services Inspector, London Job at Care Quality Commission – in Home Based
Contracted Hours: Full time 37 hours per week
Contract Type: Secondment/FTC for 18 months
Closing date: Thursday 5th August at 11.59pm
Due to the nature of the role, regular travel will be required within the region, covering the London region. Therefore the location of applicants will be carefully considered to ensure role and individual responsibilities are manageable.
Are you committed to helping us regulate health and social care within England?
We are looking for individuals who are caring, demonstrate integrity, work well as part of a team and always strive for excellence in everything they do. Help us make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
Let us tell you a little bit about the role….
As a Mental Health and Community Health Services Inspector within the London region you will be part of a vibrant team, you’ll enjoy a varied, challenging remit as you inspect and regulate an allocated portfolio of mental health, learning disabilities, substance misuse and community health services to make sure they are safe, effective, responsive, caring and well led. The inspections typically require on-site activity, gathering evidence and working with partners to reach a shared judgement on the quality of services being provided. You’ll ensure all is in order by maintaining an audit trail of key records and information on a regular basis.
What we’re looking for from you…
You must be able to demonstrate your commitment to involving people who use these services and their carers. You will be required to evaluate evidence, understand specialist terminology and interpret this ready for publication, you will have to be competent and confident and able to communicate at all levels. Most of all you’ll be enthusiastic, pragmatic and willing to lead by example in the achievement of personal, team and national goals.
You will work as part of a geographically dispersed homebased team within the London region and as such we are looking for people who are self-driven and have the energy to manage the dynamic of life in a non-office based environment.
Maintains overall responsibility for the relevant inspection directorate and other provider relationships to deliver service improvement.
Develops an individual inspection plan which details activities, timelines and priorities and ensures capacity to schedule the required responsive and planned inspections.
Delivers individual workload as well as working flexibly as part of a team, undertaking tasks as required.
Ensures appropriate agreed methodologies are followed.
Assesses and analyses information received from a variety of channels e.g. people who use services, providers, whistle blowing, safe-guarding etc. to help determine relevant actions required.
Delivers a risk based inspection programme which is informed by and then feeds into the team and regional risk register.
Manages portfolio and ensures issues and risks are escalated to the Inspection Manager as appropriate.
Updates the relevant systems to ensure records are maintained and an audit trail is recorded.
Uses autonomy appropriately to assure safety and quality of regulated providers
Liaises and engages with a wide range of people that use the service.
Builds and maintains wider relationships to ensure knowledge and information is shared across internal and external stakeholders.
Ensures judgements and ratings are supported by corroborated evidence and analysis.
Takes enforcement action as appropriate, or escalates complex cases through a management review process.
Develops standard, plain English, high quality reports that answer core questions associated with safety, effectiveness, responsiveness, caring and well led
Uses inspection tools and current methods for relevant sector as signposted in the Inspectors’ Handbook.
Ensures individual Personal Development Plan is maintained and updated from discussion in regular line management meetings.
Actively contributes to Performance Development Reviews and completes the required documentation.
Maintains an understanding and awareness of CQC policies and procedures and ensures these are reflected in everyday practices.
Attends and contributes to all relevant meetings as appropriate to the role
Attends mandatory and other training as required to support individual development
Encourages a culture that values openness, honesty, rigour and challenge to embed the CQC values and behaviours.
Raises awareness and improves practice in respect of Equality and Diversity; challenges discrimination and promotes human rights in the workplace; internally for CQC and externally for people who use services.
Essential Skills and Experience:
Experience of using analytical information and robust evidence to inform decisions against a risk-based methodology and evidence gathering and synthesis.
IT literate with a thorough understanding of Microsoft Office packages and experience of using customer relationship management software.
Experience of working in a Health and/or Social Care background.
Experience of operating in a professional autonomous and risk based decision-making environment.
Experience in managing conflict.
Experience of articulating coherent rationales for action, based upon robust, corroborated evidence.
Excellent communication skills, both written and oral and the ability to tailor information depending upon audience’s needs.
Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.
Please note this role is subject to a satisfactory DBS check
For an informal discussion or further information on the role, please contact Judith Edwards, Inspection Manager at firstname.lastname@example.org or George Catford, Inspection Manager at George.Catford@cqc.org.u
Note for external candidates:
CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this and to access our team information packs please visit https://www.cqc.org.uk/about-us/jobs/information-applicants
CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can
Company: Care Quality Commission –
Company Location: Home Based