Mandarin & English Speaking Investigation Specialist (6-Month Contract) Job at Amazon Ireland Sup Svcs Ltd in Cork

Job Description

  • Excellent written and spoken Mandarin and English skills and an ability to compose grammatically correct, concise and accurate written responses
  • Exceptional interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Outstanding problem solving skills
  • Experienced customer handling and conflict resolution skills with a keen focus on quality and customer experience.
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive and detail oriented
  • Strong organizational skills
  • Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
  • Demonstrated ability to exceed expectations with regard to performance and individual contribution
  • Proven analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Ability to maintain high levels of confidentiality and data security standards
  • Proficient with Microsoft Office, including Outlook, Word, and Excel
  • Passionate commitment to Amazon’s emergence as the world’s most customer-centric company

Amazon is looking for a high-judgment individual to join us as an Investigator to safeguard Amazon’s global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Mandarin and English language skills to support our global operation teams as a Know Your Customer (KYC) Investigator.

Role Requirements

  • Investigate suspicious buyer activity and behaviour that could pose a risk to Amazon, our customers, and merchants.
  • Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
  • Maintain Amazon’s site quality by enforcing Amazon’s Policy Guidelines.
  • Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
  • Participate in other special projects/assignments and partner with appropriate business teams.
  • Achieve weekly productivity and quality standards for investigation cases.
  • Experienced in the online space and capable of succeeding in a fast-paced team environment.
  • Be flexible with working hours and work Saturdays and/or Sundays.
  • This is a 6 month Fixed Term Contract.

Fluency in other European languages is an advantage.

About Company

Company: Amazon Ireland Sup Svcs Ltd

Company Location:  Cork

About Amazon Ireland Sup Svcs Ltd