Live Monitoring Job at Uber – in Limerick, County Limerick
What You’ll Do
Responsible for smooth execution & improvements on recurring tasks of markets onboarding, geofence creation/coverage & billboards.
Optimise reliability and accuracy of Live-Monitoring by improving the recommendation formula to prevent cases of over/under reduction and share recommendation with the country team.
Help identify agent difficulties with key products like Terra and prioritize such changes for the product team via raising phabs.
Provide support during outages and help follow up with products for impact assessment and root cause analysis.
Help oversee and recommend improvements to the automation team for processes around alerts, chat updates, billboards.
Analytical. You can make sense of data sets to advise product or process decisions.
Process driven, you’re able to run core processes and spot opportunities for improvement while scaling processes
Subject matter expertise. Understand the sophisticated nature of tools and how they relate to each other.
Operational, and capable at building operational improvements into core processes
Collaborator management, you’ll need to work across ops & product
Motivated. You understand the impact of LiveMon on reliability; you are determined to tackle the difficult issues.
Communication. Be able to clearly identify the issues faced and prioritize opportunities
Company: Uber –
Company Location: Limerick, County Limerick