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Live Monitoring Job at Uber – in Limerick, County Limerick

Job Description

At Uber, we believe in “make a burger, deliver a burger”. This role will be responsible for optimizing and managing live monitoring processes from onboarding markets, matrix recommendation reviews, alerts & act as a first responder during outages. The right candidate for this role is always looking for outstanding and exciting ways to solve problems, drive process excellence, identify product opportunities , as well as manage sophisticated optimisation related to Live monitoring. For interested candidates, these areas should be exciting to you and you will be asked to demonstrate understanding or skills in these areas, as well as an eagerness to lead processes that do this. Internally, this individual will liaise closely with the EMEA marketplace ops team & central Livemon ops poc to bring forth key challenges faced in livemon tools and processes and work with the product team to help build a reliable Terra for radii management.

What You’ll Do

Responsible for smooth execution & improvements on recurring tasks of markets onboarding, geofence creation/coverage & billboards.

Optimise reliability and accuracy of Live-Monitoring by improving the recommendation formula to prevent cases of over/under reduction and share recommendation with the country team.

Help identify agent difficulties with key products like Terra and prioritize such changes for the product team via raising phabs.

Provide support during outages and help follow up with products for impact assessment and root cause analysis.

Help oversee and recommend improvements to the automation team for processes around alerts, chat updates, billboards.

Basic Qualifications

Analytical. You can make sense of data sets to advise product or process decisions.

Process driven, you’re able to run core processes and spot opportunities for improvement while scaling processes

Subject matter expertise. Understand the sophisticated nature of tools and how they relate to each other.

Operational, and capable at building operational improvements into core processes

Collaborator management, you’ll need to work across ops & product

Motivated. You understand the impact of LiveMon on reliability; you are determined to tackle the difficult issues.

Communication. Be able to clearly identify the issues faced and prioritize opportunities

skills required



Collaborator management

About Company

Company: Uber –

Company Location:  Limerick, County Limerick

About Uber -