Lead Patient Care Manager Job at HealthHarmonie in Birmingham

Job Description

Job Title: Lead Patient Care Manager

Contract Type: Full-time – 40 hours per week (Permanent)

Location: Edgbaston, Birmingham

Salary: £25,000 – 27,000

Positions Available: 1

Closing Date: 02/10/2020

Online Assessment: 06/10/2020

Interview Date: 16/10/2020

Start Date: 02/11/2020

HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. Whether this be joining us in a clinical role or an administration role your presence in HealthHarmonie is vital. All of our roles require you to have an innovative thought process, a willingness to learn new skills and the want to be in charge of your own career by taking ownership of the role you are completing.

What will the job involve?

As the lead Patient Care Manager, you will be accountable for the performance of the external departments KPI achievement. As a leader of team managers, you will work with peers to achieve the overall strategy and objectives for the patient care functions whilst providing strategic leadership and operational management to deliver stand out patient care and satisfaction.

Day to day you will oversee operational activities of your functional areas in delivering key targets and controlling costs with a strong focus on optimal efficiency. You will need to lead, motivate, and develop a team of first line managers responsible for the coaching and development and ongoing supervision of their team members.

As well as maintaining a high performing team. The successful candidate will develop and build effective working relationships with key stakeholder from across the wider organisation to drive culture focused on the quality of care we provide our patients and growth of our staff members.

Reporting to the Head of Operations, you will:
Management of External Team Managers (Patient Care Managers)

Oversight of medication, prescriptions, medical supplies, and medical equipment

Completion of PCA rota in line with scheduled clinics

Monitoring of spot checks, 1-2-1’s and compliance is up to date for all team members

Expectation of oversight of weekend clinics as well as weekday clinics, therefore, shift patterns and hours of will not be specified, however 40 hours per week is required

About you

Patient safety and satisfaction is at the core of everything we do, therefore our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and displaying a high degree of integrity and sense of excellence. While previous experience in administration would be preferable, we would welcome your application and invest on your training if you are willing and eager to go the extra mile for others and take pride in your work.

Knowledge, Qualifications, Skills and Expertise Required

  • Management experience over 2 years
  • Clear and Concise communicator
  • Ability to manage large teams
  • Be comfortable in engaging with key stakeholders within the business
  • Ability to coach and mentor frontline managers
  • People focused attitude
  • Able to analyse results and create plans of action to improve performance
  • Patient focused to ensure they are the forefront of all decision making

Knowledge, Qualifications, Skills and Expertise Desirable

  • An understanding of a Healthcare setting would be an advantage, but full training will be given


  • Ongoing Support and Training
  • Excellent Career Progressions – with many members of our Management team having been promoted from within the company
  • Paid Overtime
  • Pension Scheme
  • NHS Employee Discounts
  • 30-Minute Paid Lunch Break
  • Annual Salary Review
  • Flexible working


The successful Lead Patient Care Manager will have the potential to make a real impact in our business, help our patients and embark on a fantastic career. However, before you can start this new, exciting adventure within the company we will need to ensure that you are legally eligible to work with us. This means that your role will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS) and the provision of your right to work documentation at interview stage.

Your first 2 weeks with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role. This training is a vital part to the start of your career with us and you will need to commit to full attendance during this time.


HealthHarmonie prides itself for being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it’s the differences in our people that make our company a better and more welcoming place to work.

Key words: Healthcare, Call Centre, NHS, Patients, Administration, Telephone Booking, Flexibility, Medicine, Targets, Training, Development.

About Company

Company: HealthHarmonie

Company Location:  Birmingham

Job Category: Healthcare Jobs, Health & Medicine Jobs

About HealthHarmonie