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Overview

Late Shift Customer Service Advisor Jobs in Hemel Hempstead – England at Red Door Recruitment

Title: Late Shift Customer Service Advisor

Company: Red Door Recruitment

Location: Hemel Hempstead – England

Type: Part Time

Category: Customer Service/Help Desk, Administrative/Clerical

Position:  Late Shift Customer Service Advisor (Permanent)

We are recruiting for a growing and busy company in Hemel Hempstead. Located in brand new offices in the business park, you will be joining a supportive and inclusive team with progression potential.

This is a responsible role with outstanding job satisfaction, as you will be part of an essential medical service offered to the NHS and private hospitals.

Salary: £21k plus £1k shift allowance after 3 months’ probation. Excellent training offered. Working with a real community of people supporting the NHS in a critical and important support role.

The working hours for this role are: 2pm-10pm on four days in the week, plus a Saturday OR Sunday.

Key responsibilities

Answering incoming calls, while updating patient details

Screening and filtering calls, enabling conference calls between clinicians and consultants

Monitor inflow of info, ensuring all allocated parties are informed

Dealing with ongoing queries, maintaining lved

Formatting and sending reports

Escalating urgent requests

Providing daily information of processes

What the employer is looking for

Experience in a call centre, contact centre or a role focused on telephone work

Excellent verbal and written communication

Attention to detail, able to type data quickly and efficiently

Superb ls, with the responsibility to follow up calls

Confident working at times in a pressurised time sensitive environment

Polite approach, ability to use your own initiative to problem solve

Competent Word and Excel skills

Car Driver is essential due to the location of the office and the finishing times

What’s in it for you?

Salary: £21k + £1k after 3 months’ probation

Hours: 2pm-10pm on four days in the week, plus a Saturday OR Sunday

Excellent training offered

Working with a real community of people supporting the NHS in a critical and important night support role

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details .

Please note due to the number of applications we often receive, only shortlisted applicants will be contacted

About Red Door Recruitment