Jo Malone London – Assistant Manager – Jo Malone London, Guildford – 37.5 Hours / Week – Full-Time, Permanent

Assistant Boutique Manager

Division / Department: Sales

Reports to: Boutique Manager

Direct reports: Senior Stylist / Stylists

Position Summary

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager’s absence.

Responsibilities and tasks

Deliver exceptional customer service

Maximise sales performance and productivity

Team management

Communicate effectively

Build collaborative relationships across department store

Create, organise and execute in store events

Effectively manage stock and inventory

Maintain high VM standards and work environment

Complete any administrative tasks to a high standard and in a timely manner

To be aware of competitor activity and to drive an omni-channel approach

Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible.

Qualifications

The Ideal Candidate

The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

Proven retail management/assistant retail management experience

The ability to provide inspirational, authentic and personalized customer service

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Previous retail operations experience including inventory and facilities management and cash reconciliation

Proven track record of leading a team to achieve sales and customer service targets

Experience of creating and executing in-store events

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail – Store

Primary Location: GB-ENG-Guildford

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 229252

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.