IT Customer Service Officer Jobs in Tadley at 121 Jobs Ltd
Company Name: 121 Jobs Ltd
Job Type: Contract, full-time
Salary: £10.14 per hour
Job Category: Administration
Our client is seeking a 1st Line Support Officer on an initial 6 Month contract with the possibility of an extension.
Working Hours and Pay Rate:
Monday – Friday, 08:30 – 17:00. At a pay rate of £10.14 Per Hour PAYE.
To resolve a broad range of customer enquiries received via telephone to provide efficient and effective customer experience, resolving as many requests at first point of contact as possible.
Main Duties and Responsibilities:
Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
Maintain awareness of appropriate regulatory and legal standards to ensure compliance through the day to day activities
Manage customer complaints, compliments and suggestions in accordance with the council’s procedures
Contribute ideas that create efficiencies or improvements in customer-facing and other processes
Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self-service or direct debit payments
Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times
Skills and Experience:
NVQ Level 3 Customer Services
Working in a local authority call centre or customer centre environment
Handling abusive or emotive customers Experience of dealing with customer complaints
Experience in dealing with challenging customers
Experience of dealing with customer enquiries to their conclusion.
121 Jobs is acting as an Employment Business in relation to this vacancy.