IT Customer Service Officer Jobs in Tadley at 121 Jobs Ltd

Company Name: 121 Jobs Ltd

Location: Tadley

Job Type: Contract, full-time

Salary: £10.14 per hour

Job Category: Administration

Job Description

Our client is seeking a 1st Line Support Officer on an initial 6 Month contract with the possibility of an extension.

Working Hours and Pay Rate:

Monday – Friday, 08:30 – 17:00. At a pay rate of £10.14 Per Hour PAYE.

Job Purpose:

To resolve a broad range of customer enquiries received via telephone to provide efficient and effective customer experience, resolving as many requests at first point of contact as possible.

Main Duties and Responsibilities:

Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible

Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests

Maintain awareness of appropriate regulatory and legal standards to ensure compliance through the day to day activities

Manage customer complaints, compliments and suggestions in accordance with the council’s procedures

Contribute ideas that create efficiencies or improvements in customer-facing and other processes

Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self-service or direct debit payments

Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times

Skills and Experience:

NVQ Level 3 Customer Services

Working in a local authority call centre or customer centre environment

Handling abusive or emotive customers Experience of dealing with customer complaints

Experience in dealing with challenging customers

Experience of dealing with customer enquiries to their conclusion.

121 Jobs is acting as an Employment Business in relation to this vacancy.

About 121 Jobs Ltd