Overview

Instructional Designer Jobs in Bradford – England at Percepta UK Limited

Title: Instructional Designer

Company: Percepta UK Limited

Location: Bradford – England

Type: Remote/Work from Home

Category: Teaching, Education

Location:

Fully Remote Working – Candidate can be based anywhere in the UK.

Hours:
Monday – Friday Office Hours  Position Summary Our Training Instructional Designer analyses the training needs for client-based programs at our Customer Contact Centre. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire programs and continuous  training by project using ADDIE methodology. Evaluates and administers alternative training methods and develops standard training materials using various multi-media formats.

Assess content development effectiveness to enhance training content as needed.  Partner with Operations and Clients to build knowledge checks when needed, assess results, and recommend training needed as an outcome.

Dutiesand

ResponsibilitiesTraining Analysis/Evaluation  Conduct front-end needs analysis to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.

Develop timelines and project plan for development, deliver project plan and receive approval of timeline. Conduct analysis on operational performance to identify knowledge gaps. Develop training action plans for individuals and groups based on performance  needs. Using Adult Learning Principles, select the most effective instructional methods for delivery including but not limited to eLearning, self-paced, or virtual delivery methods.

Partner with internal and external customers identify training needs by program.

Partner with internal and external clients to create and edit training materials.

Using defined program metrics, measure the effectiveness of training. Modify content when gaps are identified

Provide project status updates and any risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines.

Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.  Design, Development and Implementation  Design and develop learning objectives and outcomes.

Design and develop facilitator and participant material for new hire and continuous training by project, using adult learning principles.

Design practical application scenarios including practice exercises, role plays, case studies, games and simulations.

Develop and maintain knowledge artifacts to be used in both training and production.

Develop and conduct train-the-trainer (TTT) sessions.

Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

Schedule and lead regular project meetings with internal and external clients to include communication of project status and development.

Maintain source materials and final content in a shared location to be used for future development needs.

Maintain a positive work environment that fosters team performance.

EducationUndergraduate University Degree, preferably in

Educationor Training

Equivalent experience Experience  Mid-Level experience of professional training and development.

Practiced experience of instructional or Curriculum Design preferred

Call Centre experience  Skills  Strong project management

Ability towork with all levels of employee and management

Consultancy/stakeholder management experience

Creativity

Ability towork in a fast-paced environment

About Percepta UK Limited