Homeless Recovery Night Worker

Portsmouth Young People’s Services

Full time, 42 hours a week

Are you looking for a challenging and rewarding role where you are able to support people every day and provide a safe environment for them to feel safe and comfortable? Do you enjoy working in an environment where every shift is different to the next? Then this could be the role for you.

You will be working as part of a team to provide support to our homeless young people between 16-25 years old across two services in Portsmouth. You will love helping others by being on hand when they need you. Your primary role will be to keep our service and the people that use it, safe. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.

Our night workers will usually work a 12 hour (waking) shift between 9pm and 9am, on a four night on, four night off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.

MAIN RESPONSIBILITIES

Be the first welcoming friendly face for people coming into the service

Provide informal support to clients and be a listening ear

Respond to incoming calls

Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary

Monitor the service and surrounding areas that are covered by CCTV

Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book

Perform any other checks or tasks as directed by staff, referring issues to relevant person

You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures

Maintain clean and tidy communal areas

Provide detailed handovers to day staff, regarding client safety and support information

Work in accordance with Health and Safety regulations and policy and procedure

Attend supervision, appraisal and training as required to carry out the role

Provide basic First Aid assistance until help arrives – Full training provided

Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable

Support your colleagues managing the night service, where required

ESSENTIAL CRITERIA FOR ROLE

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

Clear verbal and written English

Good IT and keyboard skills

Polite, assertive manner, ability to self -motivate

Passion for working in a client/customer facing role

Job Type: Full-time