Head of Registration Job at The General Optical Council – in London
To lead and manage the Registration function, developing and implementing regulation policy, procedures and processes, to ensure effective management of the register within the remit to ensure best practice in registration management, continual improvements to public protection and compliance with all statutory obligations and regulations.
To lead the Registration Department’s contribution to the successful delivery of our annual Business Plans plus our Strategic Vision – Fit for the Future 2020-25, sharing the vision of being recognised for delivering world-class regulation and excellent customer service, whilst building a culture of continuous improvement. This will be alongside yet to be planned organisational transformation activities and projects as part of our upcoming GOC “Refresh”.
Your work and behaviours will demonstrate our key values
- We act with integrity
- We pursue excellence
- We respect other people and ideas
- We show empathy
- We behave fairly
- We are agile and responsive to change
As a member of the GOC Leadership team, the postholder will support the Director by co-leading service improvement projects across the directorate and wider GOC and engage colleagues to deliver process and behavioural change to support our strategic plans
Contribute to Council strategy, business plans and budgets; develop functional strategy in line with departmental requirements and strategic objectives and the Council’s mission, vision and values.
Have a record of leading service delivery improvements and be passionate about service excellence: Develop, propose and subsequently implement registration policy and practice improvements consistent with developments in the wider regulatory environment ensuring the registration regulation framework is fit for purpose and the GOC is able to meet its statutory obligations.
Review, assess and make evidence-based decisions on exceptional and complex registration applications, interpreting existing legislation and registration practice, acting as ‘registrar’ within law and policy framework, so that only those applicants entitled remain on the register and are able to practice and thereby protect the public.
Management and delegated responsibility of the “Register” including management of the Registration function’s areas of the GOC Customer Relationship Management (CRM) system, to ensure compliance with regulations and management and on-going improvement of the CRM system for all registration activities.
Lead the Registration team in a fair, inclusive and agile fashion, establishing the structure and processes required, including leading on delivery of any related projects. Ensuring the work and people are managed through the team management structure and applications for registration, retention and restoration to the registers are processed to high standards of accuracy, efficiency and customer service, and within target, whilst being responsible for and working within the departmental risk register. This will involve management, oversight and a commitment to continuous improvement of quality assurance processes, with ownership of the team’s performance and reporting, whilst adhering to the “Never Events” policy, to maintain the highest standards around the integrity of the register and protection of the public.
Communicate and promote the role of Registration and increase understanding of registration policies and processes amongst a range of internal and external audiences, acting as GOC spokesperson to inform others and to support the role of GOC.
Support and guide the work of the Council’s Registration leads to enable them to undertake their responsibilities in an effective and diligent manner. Including regular reporting and departmental updates.
Set the budget in agreement with the Director and manage the overall performance within the agreed budget, identifying opportunities for efficiencies
Essential Skills / Experience / Qualifications
Degree educated or relevant experience
Comprehensive knowledge and understanding of the regulatory environment (particularly Registration)
Be an experienced leader with a background of working in and developing an operations/customer service team and function
Experience of advance use (“Super User””) of Microsoft Dynamics (and, or CRM systems) and developing associated user requirements
Experience of developing and embedding policy and procedural change in a similar environment
Be highly organised with a strong focus on delivering desired outcomes
Have an unwavering commitment to equality, diversity and inclusion
Strong team player with experience of delivering improvements by directly and indirectly leading others
Have a strong focus on delivering desired outcomes and solutions to problems with the energy and drive to improve customer service
Be able to think and act creatively to bring about operational business improvements whilst maintaining quality
Closing date is 4pm on 29th October 2021
Please note your application will not be accepted without a covering letter.
Please note we reserve the right to close this role early dependent on number of applications
Company: The General Optical Council –
Company Location: London