Guest Service Agent – Aberdeen, Scotland Job at Sandman Hotel Group – in Aberdeen
We now have an exciting opportunity for a Guest Service Agent to act as the Hotel’s front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.
Key responsibilities of the role include:
Welcome and check in/out of guests.
Cash handling and processing credit card transactions.
Handling telephone and email enquiries in a timely and professional manner.
Taking and processing reservations though our Property Management System.
Providing information to guests about the hotel and local area.
Creating a warm and welcoming environment for our guests.
Upselling ancillary hotel services.
Liaising with all hotel departments as required.
To anticipate and address guest’s service needs.
Any additional tasks assigned by management.
Full time working hours will be 40 per week on a shift basis including weekends, possibly also some occasional night shifts.
Note: Due to Scottish alcohol licensing regulations, applicants must be at least 18 years of age.
In return for your hard work and commitment we offer a competitive salary, a great range of benefits and on-going training, development and career growth.
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Company: Sandman Hotel Group –
Company Location: Aberdeen