Global Customer Support Internship Job at Cadence Design Systems – in Cork, County Cork
Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.
Cadence customers are the world’s most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace industrial and health.
Background of GCS (Global Customer Support) Internship Program
This will be comprehensive learning program for a limited period followed by an opportunity to exercise the learning from the training on the job. The period of training will vary based on the technology that the person will be working on. It could vary from 1 month to 3 months.
The person after completing the training will be allocated to a business unit based on our assessment of their capabilities and ability to contribute in that technology space. They will get the opportunity to work on the various tools within that technology. They will work on real-world design issues and tool problems with our customers.
They may also be assigned a mentor during the internship program, which accelerates the ramp-up and learning of the individual in the technology and associated tools. This will be a great learning experience. Based on the performance of the individual during the internship program we may offer them a full-time position in the Global Customer Support organization at Cork, Ireland.
The selection process for the internship program may involve written tests and verbal interviews. There may be multiple rounds of verbal interviews.
Job Description for GCS Interns
About Global Customer Support (GCS)
GCS is the post-sales support division of Cadence. It is responsible for the customer experience after they have procured the Cadence tools. It also manages the Cadence Online Support (COS) portal including the infrastructure and the knowledge content. The COS portal is the first line of defense for any Cadence customer, who can expect to find excellent trouble-shooting artifacts as well as learning documents, including Application Notes, White Papers, Tutorials, Videos, Training Bytes and Rapid Adoption Kits (RAKs). A significant percentage of this documentation is contributed by the GCS team.
It is a geographically dispersed team located in Noida and Bangalore, India and Cork, Ireland. It is a team of approx. 170 individuals spread across different technologies, listed later. The team provides remote support to all Cadence customers, irrespective of their location and time zone. The team comprises to fresh college graduates to highly experience design engineers. The is a relatively veteran group which was setup in year 2000 and continues to see good growth year over year.
The wealth of knowledge, experience, learning and autonomous culture of the team makes it a great team to work with.
Roles and Responsibilities
The selected person will be imparted training of overall EDA technologies either through live classes or remote sessions/internet learning series. Majority of the learning will be though self-learning with the help for a mentor/guide. The mentor will help them assimilate the learning and guide them throughout the process.
The GCS team is a Knowledge Centric Support (KCS) organization. We believe is continuously following the RIC (Reuse-Improve-Create) model of knowledge. It enables us to provide scalable remote support to customer across the globe. The interns will also be expected to participate in this key initiative. They will learn the art of converting their acquired knowledge to learning artifacts for others internal and external users.
Upon completion of this internship, the successful intern is expected to support Cadence customers on our tools and methodologies. He will work on customer cases and provide resolution to the issues filed. Engage with R&D groups in filing bug fixes, enhancement requests for the customer issues. As an intern he is expected to indulge in enhancing his technical and communication skills.
The individual will then be expected to work on customer issues related to their designs and/or the products, design methodology and flows. They will be working with a senior AE in the process, till they become independent to handle cases on their own. Expectation is that the interns become independent within 3 months into the program.
The program will provide an excellent learning opportunity for the individuals who join. It will give a good exposure to the VLSI industry. They will learn a variety of EDA tools in the specific domain they are assigned to. They will solve complex design issues, learn soft skills like customer handling, professional email etiquettes, interaction with geographically dispersed engineering and field teams amongst other skills.
The domains that they may be assigned are:
Digital Design and Signoff
Custom IC / Analog / RF Design
IC Package Design and Analysis
PCB Design and Analysis
System Design and Verification
Academic and Soft Skill Requirements
Master’s degree in Electronics and related fields. It is preferable to have specialization in VLSI/Micro-electronics. Strong background and project work in related areas will be an added advantage.
The candidate is expected to be self-starter, intrinsically motivated to learn new technologies, participate in different initiatives within the assign groups, demonstrate empathy when dealing with customers, have excellent communication skills, be able to learn debugging skills and enjoy solving problems.
They need to be culturally sensitive and aware so that they can deliver a great customer experience when dealing with global customers. They also interact with internal stakeholders to resolve customer issues like Order Fulfillment and Licensing that is a key piece for customer satisfaction
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Company: Cadence Design Systems –
Company Location: Cork, County Cork