Overview

French Customer Experience – Payments Teammate Job at eBay Inc. in Dublin

Job Description

Company Description

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!

About the team

The payments team is part of the Risk & Payments global team and will join teammates in Austin, Salt Lake and Germany in support payments customers. For information about eBay Managed Payments visit the link: https://www.ebayinc.com/company/managed-payments/

We are excited to grow our team in Dublin! Your journey with eBay will begin with a comprehensive training program on our products, technology and performance targets. After your initial training, you will be required to reach proficiency in your targets. Going forward you will participate in the ongoing training and upskilling, to set you up for a long-term career with eBay.

Important Information: the start date for the role is 30th of November 2020. We require your availability for 6 consecutive weeks of training.

Responsibilities:
Providing phone support for eBay members with queries related to payments

Supporting sellers through the eBay selling and payment lifecycle

Researching eBay members accounts to determine the best and compliant course of action to remove barriers to trade and payouts

Taking appropriate action for eBay to ensure a safe and compliant trading platform for our community

Making accurate decisions on a variety of risk, fraud and policy workflows

Ability to make decisions on a variety of topics that our Sellers and Buyers face, and to do so quickly

Strong sense of ownership of the Customer, and the exceptional experience we provide

Establishing a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy.

Empathy to customer concerns and display a sincere desire to serve with ownership through to resolution

Doing what is right for our Customers, and a determination to follow through to ensure a positive experience on eBay

Excel at learning through our training programs and self-learning to keep growing your skills & knowledge

Taking responsibility for your development goals and evolving to be your best self at work

Role Competencies:
Problem Solving: Aptitude to understand the customer issue through key questioning to get to the root of the issue quickly. Understanding of the data needed to quickly review and identify the issue. Drive for customer resolution and clarity.

Business Acumen: Understanding the basics of how an eCommerce business operates, and what is important to our customers.

Financial Acumen: Understands foundational financial concepts and the unique regulatory requirements imposed on organizations involved in the movement of money.

Negotiation and Influence: At times, the teammate will be required to advocate on behalf of eBay and/or the customer.

Adaptability: This teammate will need to be agile and strong, with flexible standards and an ability to remain balanced despite the conflicting demands of multiple situations. Teammates will be encouraged to help define and shape the customer experience we deliver as we grow our presence in intermediated payments.

Professional Communication: High degree of professional presence in both written and spoken communication.

Financial & Risk Acumen: Ability to make discretionary decisions based on research and investigation.

Job Requirements

Fluent French & English is required

Resident of the Republic of Ireland

Eligible to work full time in Ireland

Available for shift work including early mornings, late evenings and weekend work (ask your recruiter about shift details)

Previous financial service, payments experience would be considered an asset

Experience working in risk and fraud operations is advantageous

Experience providing phone support to customers is crucial

Articulate providing information over the phone

Drive to meet and exceed targets

Ability and drive to learn and grow

Passionate about customers and customer experience

Great at connecting with people and building relationships

A good listener with a friendly attitude

Resiliency and ability to operate in a fast-paced environment

Good knowledge of technology, systems and applications

Have Questions? Your Recruiter will answer any questions during the recruitment process.

eBay Culture

We care about People. We are richly diverse and we have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Our dynamic, fast paced environment is constantly evolving and makes an exciting place to work.

eBay Benefits

Basic Salary of €32,000

Quarterly Bonus Plan

Discounted Express Bus City Centre – eBay

25 days Holidays

Educational Assistance

Healthcare Plan

Life Assurance

Pension Plan

Discounted Canteen

Free Gym

Sabbatical every 5 years…. plus lots more!

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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About Company

Company: eBay Inc.

Company Location:  Dublin

About eBay Inc.