Field Service Engineer Job at Bio-Rad Laboratories, Inc. – in Watford
Responsible to support Bio-Rad products & customers
Responsible for Installation, Service and Repair of company products at customer premises.
Correct escalation of 2nd level issues
Support the customer in having their equipment running effectively by performing Service and Repairs to documented procedures as required by Quality management systems ISO9001 & ISO 13485 at all times.
This may and can include customers throughout Europe
Responsible for executing all service activities on technical equipment, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation. This includes both Field and Workshop activities
Maximise equipment performance in line with guidelines and Specialist direction. Key to this is customer uptime, and satisfaction that the service visit meets their needs
Develop experience and ability through training and development on company products, leading to the potential to serve as a technical reference for more junior levels
Gain customer feedback by ensuring that at each call a customer feedback form is explained to the customer and left with them.
Manage all administration tasks within a given time frame including Call feedback, expense claims and Technical updates and daily administration necessary to complete the role.
Personal responsibility to stay up to date with the technological developments and service bulletins within the field of operation you are working in
Liaise and work with local Sales teams to meet market and business requirements
To present yourself daily and represent Bio-Rad as a professional and committed employee both internally and externally
To comply with the service training and manuals provided working at all times within the local health and safety guidelines, maintaining Bio-Rad Quality standards through everything done.
Represent Service as required at internal or external meetings
After training and development there is the potential to be active in giving presentations
Required to be flexible in job duties and cover when workload allows other functions within Service and Technical Support
To be fully responsible for maintaining accurate records of personal parts inventory, ensuring the quality of all parts remain in the condition and packaging with parts numbers as received
Experience in a customer facing environment
- HNC or Higher Degree in Electronics essential
- Good time management skills & strong communication skills
- Up-to-date computer knowledge in both software and hardware including but not exclusive to PC based
systems and Microsoft Office
- Working knowledge of English both verbal and written, critical is the ability to read and understand the
English used for Training, Technical updates and also Service and Instrument Manuals.
- Experience in Repair & maintenance of highly technical scientific equipment
Company: Bio-Rad Laboratories, Inc. –
Company Location: Watford