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Family Support Worker Job at Barnardo’s – in Wales

Job Description

Gloucester City, Targeted Family Support Service is dedicated to the support of vulnerable children from pre-birth to 11yrs and their families. We work from 6 designated children & family centres across the city in the following areas: Kingsholm, Finlay, Linden, Matson, Bartongate, Tuffley. This service forms an integral part of the Early Help offer for families in the county.

We take a hands-on approach within the local area with a dedicated team of Family Support Workers who aim to understand family’s needs.

Where do we work?

Staff are predominately based in Children & Family Centres.

One to one support takes place in the family home, community or educational establishment.

Group work takes place at our Children & Family Centre’s or in the community.

Virtual and online delivery.

Our approach?

Solution focused: asking and empowering families to make choices with the sole aim of making a positive difference to their lives.

Outcome focused: fostering collaboration with families to set goals that are specific, measurable, achievable, realistic, and timely through a comprehensive needs assessment.

A multi-disciplinary team, who work with us with one main objective, to support the family through Team Around the Family (TAF) meetings, working together through a clear plan.

Open and empowering: supporting families with the overall aim of fostering resilience as opposed to reliance to ensure real and sustained change.

What do we deliver to families and in our children & family centres?

Parenting Programmes: Solihull, Incredible Years, You and Me Mum, Domestic Abuse Recovery Toolkit, Triple P and various other programmes.

Baby and Toddler targeted support groups.

Facilitate room bookings for; contact, counselling sessions/observations, child minders, external management meetings, shared multi agency rooms and many more.

Dedicated rooms for health provisions such as baby hearing, development checks, maternity consultations, and counselling.

Confidential spaces for family support workers to meet with families in the community they live in.

Multi faith rooms open to the public to use during their time with us.

How do we provide a safe space?

We believe that everyone should feel safe to be themselves, our centres offer this Safe Space for all – a safe, non-judgmental, open and relaxed atmosphere where you can be comfortable being who you are.

We continually update the training of our teams to foster and develop an inclusive practice that meets the needs of an ever evolving world.

What can you expect from us?

Competitive rate of pay.

Travel expenses covered between locations at 40p per mile.

Flexible /opportunities

Microsoft 365 laptop.


Supervision by a Barnardo’s Team Manager as well support from a team of experienced Senior Family Support Workers.

A workplace that believes in creating equality of opportunity for all, celebrating each unique persons worth and the diverse needs of our families/workforce.

Unlimited access to Employee Assistance Programme (wellbeing and advice service) and an individualised Wellness Action Plan when you need it.

A commitment to trauma informed practice and a trauma informed workplace.

Continual training and development through Barnardo’s University with a passion for continual professional development.

The job?

We are looking for a number of Family Support Workers to join our team with hours from 22.5 to 37 per week available (days/hours can be agreed following successful appointment). Contracts are permanent, funding dependent from April 2023. (Note – you only need to apply once to be considered for both full-time and part-time roles)

As a Family Support Worker you will be required to work with a degree of flexibility in hours and days to meet the needs of the service.

You will provide family support to children and families 0-11 with a variety of needs. You will be based within one of the children and family centres in the Gloucester City locality but will be expected to travel around the city and work from various sites. You will have good listening skills and a manner that encourages safe and trusting relationships.

You will value the importance of multi-agency working across a range of services (health, social care, police, education etc), that it is an integral part of your work and relationships with agencies in and around Gloucester City.

You will have experience in and awareness of family support services and how services support families with complex needs.

Access to own transport is desirable but not essential as long as you can travel throughout the locality to meet the requirements of the role.

Want to know more?

For specific information about the expectations of the role please refer to the additional information sheet.

Check out our Targeted Family Support Services website!

Most of our staff recognise that their basis and values are closely linked with Barnardo’s ethos and culture, do yours?

As an organisation we are developing a Barnardo’s Family Space, we encourage you to look at this as it provides a UK network for the families we work with and support.

Reach out to us via email if you would like to talk about this role further [email protected]

Barnardo’s offers a hybrid working model covered under our `Work from Anywhere’ Framework, therefore vacancies advertised with this as an opportunity are open for applicants to either work from home or any location within the UK, including Barnardo’s Hub/Office that is a reasonable distance from your home address.


Barnardo’s believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

About Barnardo’s

At Barnardo’s we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo’s is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic candidates as they are under-represented within Barnardo’s.

About Company

Company: Barnardo’s –

Company Location:  Wales

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