Dental Receptionist Job at MyDentist in Gloucester

Job Description

We are seeking a friendly, motivated and enthusiastic member to join our wonderful team in Gloucester as a dental receptionist. The vacancy has risen due to expansion within our practice. The ideal candidate should have fantastic IT skills, interpersonal skills and be familiar with cash handling. We are an Advanced Oral Health Centre. This opportunity is for 42.75 hours per week. The working pattern is to include some evening and weekend shifts if required.

Job Type: Full time 1 Year Maternity Leave Cover

Reception Duties & Safety

  • Undertake daily opening and closing procedures including cash handling and banking procedures
  • Optimise diaries through efficient management processes , ensuring appropriate spread of appointment types throughout each day
  • Take action to fill cancellations immediately to reduce any potential surgery downtime
  • Optimise advancements in communications channels with customers such as email and SMS
  • Regularly check voicemails and email inboxes ensuring responses within 24 hours
  • Share customer feedback with the Practice Manager, be able to handle and diffuse complaints in the first instance, highlight issues and complaints where appropriate
  • Adhere to all mydentist procedures ensuring own and others safety
  • Ensure waiting areas, corridors, stairs and immediate external areas are kept clean, tidy and free from slip and trip hazards
  • Read and comply with mydentist safeguarding policy, health and safety policy statement and handbook

Person Specification

  • Excellent interpersonal skills
  • Customer service skills, previous experience of working on a busy reception in a customer focussed organisation desired
  • Able to build strong relationships with the practice team
  • Excellent verbal and written communication skills
  • Ability to use IT and operate a computer based systems, experience of using R4 desired

Application deadline: 01/12/2020

Expected start date: 13/12/2021

Job Type: Permanent

Salary: £18,000.00-£18,876.00 per year

Contract length: 12 months

Application Deadline: 20/12/2020

Job Types: Full-time, Temporary

Salary: From £19,592.40 per year


  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays


  • Customer service: 3 years (Preferred)
  • dental receptionist: 1 year (Preferred)


  • A-Level or equivalent (Preferred)


Work remotely:

About Company

Company: MyDentist

Company Location:  Gloucester

Job Category: Healthcare Jobs, Health & Medicine Jobs

About MyDentist