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Customer Services Executive – Fulfilment Jobs in Crawley – England at International Logistics Group

Title: Customer Services Executive – Fulfilment

Company: International Logistics Group

Location: Crawley – England

Type: Remote/Work from Home

Category: Customer Service/Help Desk

Position:  Customer Services Executive – Fulfilment (Permanent)

Customer Services Executive – Fulfilment

East Grinstead, West Sussex

Are you a Customer Services Executive looking to increase your skill-set? Want to play an important role in a successful company’s operations?

About Us

We’re ILG (International Logistics Group). We’re an independent fulfilment, warehousing and logistics provider with over 25 years’ experience and market-leading status.

Due to growth, diversification and expansion in the scope of our operations, we’re looking for a Customer Services Executive to provide a helpful, friendly and professional service to our fulfilment customers.

The Benefits

Salary of £20,808 to £24,970 per annum depending on experience

Bonus scheme

Pension and life assurance

Healthshield care package and discount perks

On-site parking

A dedicated platform for learning and development

Staff member of the month awards

Employee assistance programme

Staff introduction scheme

22 days’ holiday with the option to buy/sell holiday

Birthday leave

Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working

Every day our people work hard to make our customers more successful and in return, we work hard to make our employees more successful. We invest in their training and development, recognise and reward their achievements and create opportunities to progress within our business.

We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. Each year we celebrate in style, present our annual employee awards and celebrate the people that make our business so special.

So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-moving industry, this is the role for you.

The Role

As a Customer Services Executive, you’ll provide frontline l support to a portfolio of our fulfilment customers.

Providing a high-quality service, you will

Build a strong understanding of customer’s bespoke requirements

Responsible for resolving day to day queries including processing of all espondence relating to those r ILG departments

Utilise the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA

Operate a frontline telephone/e-mail support

Work in close liaison with Customer Services, Warehouse Team Leaders and externally with customers to facilitate for smooth running of all contracts

Ensure all business and individual key performance indicators are met

Contribute actively to achieving departmental service level and targets

Responsible for managing live chat, dealing with any inbound queries and passing these onto the relevant departments within agreed timeframes

To join the team, you’ll need

Customer service experience, including working to deadlines and SLA commitments

Experience of having financial responsibility

Strong MS Office skills, particularly Excel and Outlook

A methodical and organised approach to work, particularly in relation to email management

Great written and verbal communication skills

Strong interpersonal and relationship building skills

The ability to complete work that requires a high level of accuracy

Proven ability to work effectively as part of a team

Ideally, you’ll have previous kno…

About International Logistics Group