Customer Services Executive – Fulfilment Jobs in Crawley – England at International Logistics Group
Title: Customer Services Executive – Fulfilment
Company: International Logistics Group
Location: Crawley – England
Type: Remote/Work from Home
Category: Customer Service/Help Desk
Position: Customer Services Executive – Fulfilment (Permanent)
Customer Services Executive – Fulfilment
East Grinstead, West Sussex
Are you a Customer Services Executive looking to increase your skill-set? Want to play an important role in a successful company’s operations?
We’re ILG (International Logistics Group). We’re an independent fulfilment, warehousing and logistics provider with over 25 years’ experience and market-leading status.
Due to growth, diversification and expansion in the scope of our operations, we’re looking for a Customer Services Executive to provide a helpful, friendly and professional service to our fulfilment customers.
Salary of £20,808 to £24,970 per annum depending on experience
Pension and life assurance
Healthshield care package and discount perks
A dedicated platform for learning and development
Staff member of the month awards
Employee assistance programme
Staff introduction scheme
22 days’ holiday with the option to buy/sell holiday
Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
Every day our people work hard to make our customers more successful and in return, we work hard to make our employees more successful. We invest in their training and development, recognise and reward their achievements and create opportunities to progress within our business.
We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. Each year we celebrate in style, present our annual employee awards and celebrate the people that make our business so special.
So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-moving industry, this is the role for you.
As a Customer Services Executive, you’ll provide frontline l support to a portfolio of our fulfilment customers.
Providing a high-quality service, you will
Build a strong understanding of customer’s bespoke requirements
Responsible for resolving day to day queries including processing of all espondence relating to those r ILG departments
Utilise the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA
Operate a frontline telephone/e-mail support
Work in close liaison with Customer Services, Warehouse Team Leaders and externally with customers to facilitate for smooth running of all contracts
Ensure all business and individual key performance indicators are met
Contribute actively to achieving departmental service level and targets
Responsible for managing live chat, dealing with any inbound queries and passing these onto the relevant departments within agreed timeframes
To join the team, you’ll need
Customer service experience, including working to deadlines and SLA commitments
Experience of having financial responsibility
Strong MS Office skills, particularly Excel and Outlook
A methodical and organised approach to work, particularly in relation to email management
Great written and verbal communication skills
Strong interpersonal and relationship building skills
The ability to complete work that requires a high level of accuracy
Proven ability to work effectively as part of a team
Ideally, you’ll have previous kno…