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Customer Service Representative Edinburgh Job at Sitel Group – in Motherwell

Job Description

Req ID#: 297545

Motherwell, Scotland, Agent Opening, GB

Customer Service Representative Edinburgh

Customer Service


About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.


On target monthly commission (subject to Campaign)

Annual incentive scheme with outstanding prizes for top performers

Weekly and monthly incentives where you can win vouchers, prizes and more

Unbeatable and discounted services

Wellness Programmes

Company events

Casual Dress Code

Work from Home options – Candidates need to be located within 1 hour of Edinburgh


Permanent and Temporary contracts

Full Time, 37.5 hours per week.

Flexible shift patterns within our opening hours: Monday to Friday 8am to 9pm and Saturday to Sunday – 8am to 6pm

Competitive salaries

Who are we looking for?

Brilliant all-round communicators who are great with people

Individuals who will thrive in a fast-paced, target-driven environment

Sharp listening skills are really important

Ability to learn and remember key information about products and services

Transferable skills obtained within Retail, Hospitality and other customer service leading sectors.


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Service Representative Edinburgh

Job Segment: Customer Service Representative, Customer Service

About Company

Company: Sitel Group –

Company Location:  Motherwell

About Sitel Group -