Customer Service Advisor Recoveries Jobs in Leeds at Ignata

Company Name: Ignata

Location: Leeds

Job Type: Permanent, full-time

Salary: £17,500 – £19,500 per annum

Job Category: Administration

Job Description

This is a fantastic opportunity to join a growing organisation that offer a professional and friendly working environment along with fantastic working hours.

If you have experience of working within a Financial Services role or a similar environment and are looking to join a business that will help you progress and develop your career, this is the role for you.

Following a recent acquisition, the company are looking to increase employee volume in the Leeds office and have consequently listed a number of exciting opportunities for new roles.

My client is a growing law firm based in the centre of Leeds and they are seeking Customer Service focused individuals to join their debt recovery department.

The role involves no cold calling, it is very much Customer focused and more of a professional environment in comparison to similar companies. This is a busy role where you will be responsible for speaking with a range of customers, therefore excellent communication skills along with the ability to show empathy are essential.

Duties will include:

Dealing with Inbound and Outbound telephone calls and correspondence to ensure that client service levels are achieved

Ensuring that the business remains compliant with Client and regulatory requirements

Using an automated dialling system to ensure maximum contact

Client contact is required in order to resolve complex queries

Any other ad-hoc tasks as directed by your line manager

Ensure all legislative and client compliance requirements are met.

Negotiating payment arrangements with customers or their authorised representatives

Maximise collections returns for our varied client base by understanding customer’s circumstances.

Ensuring that all actions achieve the best outcome for the customer and our clients.

Candidate requirements desired but not limited to:

Experience in a fast paced phone based role

Experience of working with an outbound dialler

Good negotiation/objection handling skills

Managing own workload, prioritising and working as part of a team

Sound PC literacy and a professional telephone manner

Competent use of MS Word and Excel

Candidates with contact centre experience

Complaint handling, dispute resolution, retention and sales

Shifts, Salary, Training and How to Apply:

The role is Full-Time/ Permanent; Part-Time applicants will not be considered.

Based in the city centre, a short walk from the train station.

Dress code is business casual with dress down Fridays.

Shifts are 35 hours per week (you are given an allocated shift pattern which is either 9-5/ 8-4/ 10-6)

With your given shift, you will always know your shift time in order to plan in advance for a greater work/life balance.

Not 37.5 hours per week as is the case with a lot of similar companies.

The office on a Monday is open until 20.00pm and 12-8 on a Monday would be the latest you would possibly work.

There are no Weekends or Bank Holidays.

Starting salary initially will be from £17,500 to £19,500 depending on experience

Salaries are reviewed annually and in addition there is potential to earn an annual personal performance related bonus.

The company are just starting their growth process after a recent merger.

Historically, it is good to get into a company during this growth for career progression.

You will receive a detailed induction into the business which includes 6 weeks of comprehensive classroom based…

About Ignata