Customer Service Advisor Job at FLEETCOR – in Swindon
To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.
What you’ll be doing
Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements. Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate. Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements. Handle all queries, whether telephone or email based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business. Administer all departmental tasks as required in a complete, efficient and productive manner. Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies. Contribute to service delivery levels by providing guidance to others and informing the decision making processes wherever possible.
FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR’s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV’s from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Company: FLEETCOR –
Company Location: Swindon