Customer Service Administrator Jobs in Leicester – England at Next

Title: Customer Service Administrator

Company: Next

Location: Leicester – England

Type: Full Time, Part Time, Remote/Work from Home

Category: Customer Service/Help Desk

Position:  International Customer Service Administrator
Do you have what it takes to be a Customer Service Administrator? About the team:
You’ll be a part of the International Administration Team working on customer emails and administrative duties that relate to all aspects of their orders, delivery and returns.

You will:
Deal with customer emails using the relevant internal and external systems. Liaise with customers and external 3rd parties by phone on occasion and email to gather information and data to successfully resolve customer queries and provide exceptional service. Create and maintain accurate records whilst recording queries, resolutions and actions. Perform a variety of work types and additional administrative duties. Work to targets and keep up to date on working reports and correspondence.

Use departmental information and available resources to provide up to date information to customers, 3rd parties and managers.  We welcome applications from candidates with any of the following skills or attributes:
Customer Service Centre Representative, CS Representative, Customer Service Centre, Customer Service, CS, Customer Support, CS Centre, Call Centre, Telecommunications, Inbound, Administration, Sales, Data Entry, Call Handler, Customer Service Advisor, Customer Service Executive, Communication, Telephony Additional Information  Come and join our International Admin team! Customer Service Administrator – International Department £8.91 per hour plus an additional £1 an hour for weekend working Based on site at our Enderby contact centre Shifts available:
Shift 1 :
Monday to Friday 7am – 3pm (2:45pm finish on Wednesday) (36 hours per week) Shift 2 :
Monday to Wednesday 3pm
-10pm & Friday 3pm – 10pm (28 Hours per week) Shift 3:
Monday to Friday 6am – 2pm (1:45pm finish on Friday) (36 hours per week)  Please note all shifts are limited and on a first come first serve basis. All shifts are working onsite at our Enderby contact centre. Terms and


All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Reference : :0078426 Part-time hours: 28-36 per week Expected start date: 10/1/2022 Reference  Application deadline:

05/01/2022 Expected start date: 10/01/2022 Essential Skills Criteria

About You:

Have previous experience in customer service and administration. Recognise what ‘Great Customer Service’ is. Have a good understanding of Microsoft packages including Word & Excel/Google applications and be able to use a pc in a confident way. Excellent communication skills, clear and confident in both written and verbal formats. Self-motivated and have excellent attention to detail. Make considered decisions using information available and sound judgement.

About Company You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people ac…

About Next